Technical Support Specialist

  • Berkshire Production Supply
  • 40333 West 14 Mile Road, Novi, MI, USA
  • Oct 06, 2021
Full time Distribution-Shipping Information Technology

Job Description

Position Summary:

The primary responsibility of the Technical Support Specialist is to perform and support all areas of training for the web-x customers.  This individual will work closely with our customers, I.T. teams, field sales and internal teams who also contribute to the support and overall quality of our Web X platform.

Detailed Responsibilities:

  • Maintain a working and demonstratable knowledge of all company web platforms and functionality.
  • Support changes to system domain, Favicon and CMS Editor Pages.
  • Support and conduct additional training sessions as needed.
  • Familiarity with Punch Out Catalogs such as Ariba, SAP, Vroozi and others.
  • Coordinate, schedule, and participate in technical integration calls with customers, third party software firms, and BES team.
  • Document/ customer required website changes that are above normal system functionality for review by third party software firms and BES staffs.
  • Help document, test and provide approval on new website features before distributed to customer sites.
  • Assist customers with Google Analytics, Tag Manager, Ads, My Business and more
  • Assist customers with SEO set up for their website.
  • Run ad-hoc reports and imports for customers.
  • Familiarity with API’s.
  • Support our distributors with loading or linking their website advertisements. Such as banner ads, URL links to promo pages, catalog sections or PDFs.
  • Knowledge of and able to perform and train on website administration. Such as customers in Data Management, Users Control, Order Management, Pricing Management, Marketing Management, Translation, Settings and Network.
  • Suggest and aid customers in marketing their web sites.
  • Other special projects may apply.


Desired Background:

  • 3+ years’ experience in website development and/or support, project management, help desk, or related field.
  • High School Degree or GED required. Bachelor’s Degree in Information Technology or Computer Science preferred.
  • HTML, CMS, CSS, PHP, Java, SQL, API’s, Web Programming Skills, E-commerce, Teamwork, Verbal Communication, cross-browser compatibility, coding and modifying websites, from layout to function and according to a client’s specifications.
  • Ticket system experience. Jira, Fresh Desk, etc.
  • Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
  • Aggressive problem diagnosis and creative problem-solving skills.
  • Strong organization skills to juggle multiple tasks within the constraints of timelines.
  • Ability to speak Hebrew, Spanish, and/or French a plus.
  • Customer Relationship Management.
  • Experience with MS Office including Excel, Libre and/or Open Office.

Physical Requirements:

  • Frequently working with telephone .
  • Frequently sitting at workstation.
  • Ability to operate a computer.
  • Period Travel to customer sites for training/demonstrations.

EEO Statement:

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.