Delta Dental of Michigan, Ohio, and Indiana is a leader in dental benefits, plus so much more.
We improve oral health through benefit plans, advocacy and community support, and our corporate giving builds healthy, smart, vibrant and inclusive communities. We devote our time, talents and financial resources to improve oral and overall health, and we invest in initiatives that support youth, education, workforce and economic development.
We are a force for good--part of the reason why employees find working at Delta Dental fulfilling.
Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 80 million Americans and operates two of the nation's largest networks of participating dentists.
Job Summary: To coordinate, implement, test and oversee all aspects of electronic eligibility enrollment from external sources across a wide business domain. Primary Job Responsibilities:
1. Schedules, monitors and updates ongoing electronic data files.
2. Researches, analyzes, and troubleshoots electronic data files and system problems and provides information to other business units regarding payment and file processing results. Initiates corrective action, providing follow-up to ensure that correction is completed.
3. Requests, oversees and tests programming changes to electronic data processing; consulting with clients and third-party administrators to determine and resolve electronic data reporting and system logic problems and errors.
4. Implements electronic data file transmissions and facilitates external user access.
5. Coordinates and provides ongoing training and technical support to the end user (client).
6. Assists programmers in reviewing program code, analyzing, automation and testing projects, and works with current and emerging technologies. Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
Position requires an associate's degree in computer science, business administration or a related field and two years of experience testing, analyzing, researching, verifying, entering, modifying or updating/correcting data. Previous experience processing electronic eligibility data/files preferred. Will accept any suitable combination of education, training, or experience.
Position requires knowledge of word processing, spreadsheet, and database applications; strong analytical, problem solving and organizational skills; strong verbal and written communication skills; the ability to work independently and as part of a team; and the ability to solve problems using independent judgment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Delta Dental of Michigan and its affiliates in Arkansas, Indiana, Kentucky, New Mexico, North Carolina, Ohio and Tennessee collectively are among the largest dental plan administrators in the nation. In 2017, the enterprise paid out $3.7 billion for dental care for 13.3 million members. Offices are located in Okemos and Farmington Hills, Michigan; Sherwood and Little Rock, Arkansas; Indianapolis, Indiana; Louisville, Kentucky; Albuquerque, New Mexico; Raleigh and Charlotte, North Carolina; Columbus, Cleveland and Cincinnati, Ohio; and Nashville, Knoxville and Memphis, Tennessee.