Help Desk Technician

  • Strategic Staffing Solutions
  • Oct 14, 2021
Full time Technical/Technician

Job Description

Role Summary:

  • Provide first-level contact and incident resolution for all users with all issues.
  • Uses advanced troubleshooting skills.
  • Review knowledgebase articles ensuring accuracy of content.
  • Provide accurate and timely logging of incidents and resolution.
  • Meet or exceed performance goals.
  • Escalate problems as appropriate following Service Desk procedures.

 

Required Skills:

  • Previous IT phone support experience and professional attitude with sense of urgency.
  • Experience serving as a team resource with attention to timeliness, accuracy, following of process.
  • Strong critical thinking, problem solving, multi-tasking, time-management and customer service skills.
  • Strong reading, verbal and written communication; able to follow processes.
  • Professional attitude, responsible, dependable, accountable, high integrity and work ethic.

 

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

 

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement