Call Center Representative

  • Strategic Staffing Solutions
  • Oct 14, 2021
Full time Customer Service

Job Description

Call Center Representative

 

Role Requirements:

  • 2+  years customer service call center experience.
  • Must demonstrate proficiency on corporate applications and data management tools needed to do work. (2 Assessments)
  • Excellent verbal communication skills is a MUST.
  • Able to adapt to change quickly. Fast learner
  • Multi-tasking is involved.
  • Must have call center and customer service experience servicing in high volume areas.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • High school diploma, general education degree, or equivalent required.

 

Responsibilities:

  • Provides prompt accurate and courteous response to our customers relating to Move In Move Out and Outages
  • Solve routine problems (Contact Supervisor or Team Lead for more complex issues)
  • Display Active Listening and superior customer service skills to our customers
  • Obtains client information by answering telephone calls; verifying information.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Ability to stay calm when customers are stressed or upset.

 

The S3 Difference

The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities.  The four pillars of our company are to:

  • Set the bar high for what a company should do
  • Create jobs
  • Offer people an opportunity to succeed and change their station in life
  • Improve the communities where we live and work through volunteering and charitable giving

 

As an S3 employee, you’re eligible for a full benefits package that may include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Plan
  • Vacation Package
  • Life & Disability Insurance Plans
  • Flexible Spending Accounts
  • Tuition Reimbursement