Ivanti System Support Engineer

  • Delta Dental of Michigan
  • Okemos, Meridian charter Township, MI, USA
  • Oct 14, 2021
Full time Information Technology

Job Description

Delta Dental of Michigan, Ohio, and Indiana is a leader in dental benefits, plus so much more.

We improve oral health through benefit plans, advocacy and community support, and our corporate giving builds healthy, smart, vibrant and inclusive communities. We devote our time, talents and financial resources to improve oral and overall health, and we invest in initiatives that support youth, education, workforce and economic development.

We are a force for good--part of the reason why employees find working at Delta Dental fulfilling.

Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 80 million Americans and operates two of the nation's largest networks of participating dentists.

For more, visit www.deltadentalmi.com and www.buildingbrighterfutures.com, and apply online at www.deltadentalmi.com/careers.

Job Summary: To administer middleware software solutions, enterprise email and instant messaging solutions, web application solutions, enterprise directory services, and other ancillary applications, as well as apply patching and regular updates to supported application systems.

Primary Job Responsibilities

1. Participates in monitoring and documenting supported applications, including middleware, web application solutions , enterprise email and instant messaging solutions, and enterprise directory services in compliance with service management policies and procedures.

2. Primary administrator and level 1 and 2 approver for all Application Support Services change management functions, including back-end application support, configuration tuning and optimization, and scripting.

3. Coordinates supported application changes within ISS.

4. Analyzes deep transaction tracing, synthetic monitoring, real user monitoring, and network monitoring to assist with recommendations, incident response, and problem resolution.

5. First responder to all incidents involving supported applications.

6. Assists with the collection and analysis of performance monitoring involving supported applications.

7. Creates, updates, and maintains department work instructions.

8. Performs technical Proof of Concepts (POCs) for new tools and services.

9. Conducts training sessions on technical matters and new technology trends for internal audiences.

10. Participates in department projects.

11. Researches technical issues and provides recommendations for resolution and process improvements.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Position requires a bachelor's degree in computer science, programming/scripting or related field and three years' experience in information technology. An application support certification within middleware software solutions, enterprise email and instant messaging solutions, web application solutions, backup and recovery, and/or enterprise directory services is preferred. Will accept any suitable combination of education, training, or experience.

Position requires working knowledge of some of the following at varying levels depending on assignments: LDAP, Active Directory, Enterprise backup, storage, and monitoring systems, automated system patching and asset management, Middleware applications and associated monitoring tools, web application solutions, Microsoft SharePoint, Microsoft Exchange, Microsoft Lync Messaging, automated job scheduling systems; experience with software application patching and administration; and the ability to analyze and resolve complex problems using independent judgment while communicating effectively with internal and external customers.

Position requires the ability to provide on-call support twenty-four hours a day, seven days a week. Occasional travel may be required to some enterprise sites.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.