Visitor Services Representative

  • Cranbrook Educational Community
  • Oct 20, 2021
Part time Customer Service

Job Description

SUMMARY: To provide enthusiastic and educational customer service to all museum visitors and constituents, ensure protection of works on display in the galleries, and support the Visitor Service Supervisors and museum operations as necessary.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Welcome and engage all Museum visitors and constituents, orientate them to the Museum facility and introduce current exhibitions and programs.
  • Perform the role of Gallery Educator by circulating through the galleries, engaging visitors in dialogue, provide information on the exhibition or artists, and be aware of security issues pertaining to the art work or Art Museum visitors.
  • Must be comfortable standing and walking in the galleries whenever visitors are present during extended shift.
  • Must be able to relieve the Visitor Services Supervisors at the front desk and perform all operations of the front desk with the exception of opening/closing security duties and end-of-day reporting/balancing.
  • Must be able to “turn on” and “turn off” artwork in the galleries.
  • Enter with accuracy all visitor information and fees collected into the Museum’s admission system.
  • Process membership applications and be knowledgeable about the benefits of membership in the Art Museum.
  • Be helpful and informative to visitors about facilities at the museum and on campus. This includes institutional history, wayfinding, and information about current and upcoming exhibitions and programming.
  • Answer Visitor Services front desk telephone and provide accurate information.
  • Keep Museum lobby, reception desk, storage areas, and galleries clean and orderly.
  • Must be physically able to navigate the Museum and offices to safely move handicapped visitors into and out of the Museum via the freight elevator or elevator in the New Studios Building.
  • Be aware of emergency and security procedures at the Art Museum and implement when necessary. Communicate with CEC Security as needed.
  • Follow appropriate opening and closing procedures as assigned.
  • Be able to follow the daily museum inventory checklist procedures.
  • Maintains attendance, punctuality, and performance standards set forth in Cranbrook’s employee handbook.
  • Adhere to dress code policy.
  • Perform other duties as assigned.

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 KNOWLEDGE AND EXPERIENCE:  High School Diploma or GED required (BFA or MFA preferred). Customer service experience required. Ability to work with the public, school personnel, students, and volunteers with ease and enthusiasm. Willingness to work flexible hours, including evenings and weekends. Computer experience required; additional training on specialized software is provided. Ability to manage several projects simultaneously.