Guest Relations Sales Associate

$12.72 hourly
  • Detroit Zoological Society
  • Oct 20, 2021
Seasonal Customer Service

Job Description

The Guest Relations Sales Associate is responsible for providing quality customer service to all guests of the Detroit Zoo. Service and service recovery must be provided in a professional, efficient, proactive, and safe manner. All employees must be committed to ensuring our guests have engaging, meaningful, and memorable experiences.   This role will carry out all assignments to provide guests engaging, meaningful, and memorable experiences

This role must demonstrate in-depth product knowledge in all sales categories including rides, attractions and membership and will use proven sales techniques and strategies to contribute to an increase in ticket revenue. The starting rate for this role is $12.72 per hour.

Principal Duties and Responsibilities

  • Work in multiple locations of the Guest Relations department including, but not limited to, admissions, rides and attractions, parking operations and events.
  • Direct visitors to various facilities and exhibits, providing information accordingly.
  • Actively sell all ticket packages.  Collects admission, parking, attractions, membership and event fees.
  • Follows all cash-handling procedures as outlined in the cash-handling manual..
  • Engage with all guests in a friendly, professional, welcoming manner, and resolve guest complaints when able, involving the Guest Relations Supervisor as needed.
  • Respond to emergencies by notifying proper authorities and following emergency response protocols
  • Help set up and operate special events.


  • Must be 17 years of age or older.
  • Must have high school diploma/ GED or be working towards completion.
  • One year of experience in sales and previous experience in customer service or other activities involving positive contacts with the public.
  • Must have a positive, friendly, and social disposition.
  • Be able to interact with the general public in a professional and efficient manner. 
  • Must be comfortable using a computer and a cash register.  Basic math skills are required. 

Working Conditions and Physical Requirements

Work locations are determined by season, event, and volume of visitors. Work is largely performed outdoors. There will be exposure to computer monitors and exposure to seasonal weather conditions and elements.

Able to perform the essential functions of various duties; walking and standing for long periods of time; stooping; kneeling; and bending; lifting up to 50 pounds. Work is light to medium.  Reasonable accommodations to enable qualified individuals with limitations to perform the essential functions of the job may be made.