Customer Service Representative
This position will consist of (not limited to) the following:
Job Duties: MetroEHS’s Customer Service Representative handles potential clients’ calls (and online submissions) by answering questions, being empathic with the parent who has just recently learned that their child has a diagnosis that requires therapy, thereby finding solutions to issues, addressing concerns, providing important information and transferring calls to the correct department. The MetroEHS Pediatric
Therapy Customer Service Representative will be the first voice with whom our potential clients speak. Therefore, we need our Customer Service Representative to ensure every customer is satisfied with their experience with the company and their child’s therapy services.
Job Requirements: MetroEHS’s Customer Service Representatives use a variety of soft skills and industry and company knowledge to provide the most comprehensive support they can. These skills and qualifications can include:
1. Rate of pay: $18-$20 per hour.
2. Employment status: W-2
Please direct all inquires to the attention of Emily Polet-Monterosso at EPMonterosso@MetroEHS.com
MetroEHS Pediatric Therapy provides services at our therapy centers across the Metro Detroit area as well as staffing services for Special Education and Healthcare facilities across the state. Our unique strategy to assist others involves many therapy disciplines in one location, creating ease for caregivers of children that may need this approach to succeed. Our services include: ABA Therapy, Feeding/Swallowing Therapy, Occupational Therapy, Physical Therapy & Speech Therapy. Affordable screenings for Speech-Language development, fine & gross motor development, sensory impairment and autism are also offered.