Medical Assistant

  • Henry Ford Health System
  • Various Locations
  • Dec 14, 2021
Full time Health Care

Job Description


Under direct supervision of the provider and nursing leadership, performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients.  These duties include the greeting and escorting of patients to the exam room; taking medical histories, the measurement and recording of vital signs; preparing patients for the examination/procedure; and assisting the physician during the examination/procedure.  Demonstrates clinical competence as a Medical Assistant.  


Patient Care:   

  • Perform initial-response screening following protocols approved by supervising physician. 
  • Escort patient to room and prepares patient for examination, procedure and treatment. 
  • Obtain vital signs and record in the EHR. 
  •  Obtain, evaluate, and record patient history employing critical thinking skills. 
  • Prepare for, set up and assist with examinations, procedures, and treatments per protocols, policies, and procedures. 
  • Prepare and administer oral, parenteral medications and immunizations as ordered by the supervising physician based on Henry Ford Medical Group medication policy. Documents medication administration following the 6 rights in the EHR. 
  • Maintain medication and immunization records. 
  • Documents care provider during patient visit in EHR. 
  • Recognize and respond to emergencies. 
  • Responds to patient requests via telephone encounter, In Basket message and/or My Chart according to identified time frames and documents responses in the EHR.  
  • Monitors and performs in basket duties to ensure timely response. 
  • Enters medication, radiology and lab orders in the electronic health record for provider sign off. 
  • Discharges patient providing after visit instructions to patient and/or care giver as directed by the provider. 
  • Enters medication refill orders per protocol. 


  • Collect and process specimens. 
  • Perform CLIA-waived tests. 
  • Perform electrocardiography, respiratory and other testing based on department needs. 
  • Perform phlebotomy, including venipuncture and capillary puncture. 


  • Serve as a liaison between patients and medical staff in the event of problems or complaints. 
  • Schedule, coordinate, and monitor appointments. 
  • Schedule outpatient procedures. 
  • Apply third-party and managed care policies, procedures and guidelines.  
  • Obtain insurance pre-authorizations 
  • Enters referrals for provider sign off.  

Quality Assurance: 

  • Participate in departmental/divisional Quality Assessment and Quality Improvement Programs. 
  • Practice Standard Precautions, including hand washing and disposal of biohazardous materials. 
  • Apply principles of aseptic and sterile technique. 
  • Clean instruments and equipment per policies and procedures. 
  • Comply with all HFHS and departmental specific safety standards. 
  • Maintain compliance with regulatory standards regarding practice, environment and documentation. 


  • Function as a health care advocate to meet individual’s needs.          
  • Educate individuals in office policies and procedures. 
  • Educate the patient within the scope of practice and as directed by supervising physician in health maintenance, disease prevention, and compliance with patient’s treatment plan. 
  • Identify community resources for health maintenance and disease prevention to meet individual patient needs. 


  • Uphold goals, policies, procedures and expectations of the Henry Ford Health System (HFHS). 
  • Support the mission, vision, and values of the HFHS. 
  • Maintain examination/treatment rooms, including inventory of supplies and equipment. 
  • Maintain core and applicable specialty competencies as defined by the Henry Ford Health System. 
  • Other duties as assigned within scope of practice. 


  • Graduate from a Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) Medical Assistant Program -OR-
  • Graduate of a formal medical assistant program -OR-
  • Graduate of a Licensed Practical Nurse (LPN) program
  • Completion of a clinical externship. 
  • Ability to perform a wide variety of clinical skills as related to ambulatory patient care. 
  • Basic computer knowledge and keyboarding skills. 
  • Successful completion of HFMG orientation. 
  • Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred. 


  • Current BLS-C certificate

Must possess the following personal qualities:

  • Be self-directed
  • Be flexible and committed to the team concept
  • Demonstrate teamwork, initiative and willingness to learn
  • Be open to new learning experiences
  • Accepts and respects diversity without judgment
  • Demonstrates customer service values