Shift Manager

$14.00 hourly
  • Volunteers of America
  • Westland, MI, USA
  • Dec 14, 2021
Full time Customer Service Management Nonprofit-Social Services Retail Sales

Job Description

VOAMI Thrift Job Posting - Shift Manager

When you join the Volunteers of America Michigan (VOAMI) Thrift Store Team, you have opportunities to advance your career and become the best version of yourself. We provide you the tools, training, and support to ensure your success. In addition, you will make a difference in the lives of the most vulnerable and underserved in your local community. Full-time positions are available for enthusiastic and motivated individuals who want to grow professionally and make a positive impact for those in need. We look forward to hearing from you!

How You’ll Change Lives

You will be assisting the Store Manager to ensure a smooth flow of operations and exceptional customer service. By coaching and mentoring employees, you help them develop skills and knowledge to advance in our agency. Your work will increase our ability to provide food for the hungry, employment and shelter for veterans, housing for low-income seniors, and a helping hand for struggling families. The dedication and hard work of our Thrift Store Team provides funding for these services.

How VOAMI Can Change Your Life

Working at VOAMI you will have the opportunity to receive the following benefits:

  • Starting at $14/hour wage
  • Opportunities for advancement with our growing agency
  • Earn 3 weeks of Paid Time Off (PTO) per year
  • 7 paid holidays (upon hire)
  • Opportunity for quarterly bonuses
  • Generous health benefits
  • Employee discount
  • 403b Retirement Plan with employer match
  • Develop your leadership skills through rewarding challenges
  • Build community with our diverse team


Job Description

Essential Functions, Duties, & Responsibilities

1. Assist in the daily operation of the Thrift Store and warehouse and supervision of staff

  • Walk areas of store to ensure service/security including outside dock, parking lots, production, bathrooms, offices, display counters, break room and sales floor
  • Direct oversight of opening and closing procedures by delegated staff
  • Knowledge of company and store policies and procedures. Evaluate procedures and make recommendations to management for increased efficiency, savings, and cost reductions
  • Provide leadership to staff and promote effective communication on all levels
  • Help develop and train workforce to ensure effective job performance
  • Oversee compliance of employees with all established agency policies and procedures, such as safekeeping of agency funds and property, personnel practices, security, theft-prevention, and record-keeping procedures
  • Maintain safe working conditions for employees and customers; resolve safety concerns
  • Record daily sales figures on spreadsheet
  • Cover shift in Assistant and Store Managers absence as needed

2. Additional Responsibilities

  • Maintain compliance with VOA Michigan policies and procedures
  • Ensure that all duties and responsibilities are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible
  • Other duties as assigned by the Store Manager


You’re a perfect match if you have or want to learn the following knowledge and skills:  

  • One year of management experience in retail or secondary retail sales or an equivalent combination of training and experience
  • Knowledge of retail and or store management including personnel, inventories, cash accounting techniques, operation of cash registers, personal computers, and basic security
  • Knowledge of a wide variety of merchandise quality, price, and age to determine appropriate prices
  • Knowledge of basic personnel and safety laws and requirements
  • Strong skills in customer service, communications, employee training and conflict resolution
  • Skill in basic organization to conduct meetings, to prioritize, track and complete assigned tasks
  • Skill and ability in interaction with customers and knowledge of customer service including handling customer complaints and resolving disputes
  • Role Versatility
  • Ability to work flexible hours and travel as required
  • Ability to independently perform all the duties of the position efficiently and effectively
  • Must maintain a valid Michigan driver license and driving record that satisfies insurability requirements

Working Conditions

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works both inside and outdoor settings, will be subjected to seasonal elements. Interacts with staff, customers, regulatory agencies and vendors. May be subjected to interruptions throughout the day. May be subject to hostile and/or emotionally upset staff and/or customers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit, stand, reach, bend, stoop, climb, hear, lift, talk and walk. The vision requirement includes depth perception, peripheral, near and far vision.