Case Monitor

$14.00 hourly
  • Volunteers of America
  • Detroit, MI, USA
  • Dec 14, 2021
Part time Customer Service Nonprofit-Social Services

Job Description


For 125 years, VOAMI has made it our mission to help the most vulnerable among our neighbors by providing help for the homeless, food for the hungry, employment and shelter for veterans, housing for poor seniors, and a helping hand for struggling families! Our family is made of trained professionals, dedicated volunteers and community leaders who are committed to working together to make a difference!

We are looking for an amazing individual to fill our Part Time Case Monitor role at our Detroit Veterans Housing Program located in Detroit, Michigan!  This role is on-site and offers a competitive pay rate and the opportunity to contribute to a 403b retirement account and receive a company match on your contributions!  If you are:

  • Passionate about helping those that have dedicated their lives to serving our country;
  • A compassionate, positive and encouraging individual;
  • Committed to providing superior service;
  • Extremely organized with great attention to detail;
  • A problem-solver by nature;
  • A team player who enjoys leading by example, coaching and developing staff;
  • An individual who values diversity and is dedicated to working in an environment that promotes being the truest version of yourself

Come join our team! Please review the full job description below and apply today!

VOAMI is an equal opportunity employer that is committed to encouraging our team to be the truest versions of themselves by actively fostering diversity, equity and inclusion for both our employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Reasonable accommodations may be made to enable individuals with disabilities to complete the application process or to perform the essential duties of the job. To request an accommodation, please contact:


Job Description


Monitor clients, guests, and facility operations during assigned shift

Essential Functions, Duties & Responsibilities

1. Manage and monitor homeless client population

  • Provide safe and ethical care of the homeless population according to policies and procedures
  • Assist in coordinating client activities
  • Ability to apply crisis management interventions situationally
  • Convey client concerns to appropriate personnel
  • Document unusual incidents or occurrences
  • Establish a rapport with client population
  • Perform hourly visual observations of all clients assigned to ensure their safety and well-being, documenting results
  • Oversee random drug testing
  • Accurately monitor and log medication storage and usage

2. Secure and ensure safety of program facility and clients

  • Ensure security of doors, windows, and gates of facility
  • Conduct routine visual inspections of facility and population
  • Circulate among clients, employees, and visitors to preserve order and safety
  • Report maintenance or facility problem areas ASAP
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons
  • Be familiar with power, water and gas shutoffs, clean-out traps, fire extinguishers and fire systems
  • Maintain immediate access to emergency numbers (e.g. Police, fire department, Program Manager, maintenance
  • Facilitate client evacuation of facility/safety in case of emergency
    • Bring relieving Case Monitor up to speed at shift change
    • Facilitate managing crises according to de-escalation and protection policies and procedures
    • Participate in facility maintenance and cleanliness, i.e., empty trash, clean workspace, etc.

3. Participate in staff meetings

4. Complete assigned online trainings as scheduled

5. Work effectively with outside organizations

6. Additional responsibilities

  • Maintain compliance with VOA Michigan policies and procedures
  • Ensure that all duties are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible
  • Other duties as assigned by supervisor

Knowledge, Skills and Abilities

  • Some College or Associates Degree in Human Services, Criminal Justice, or related field preferred
  • Two (2) years experience in direct client care or security required. Equivalent combination of education and experience and proven ability to relate effectively with similar populations will be considered
  • General knowledge of crisis management interventions
  • General knowledge of laws affecting and services available to service recipients
  • Must have ability to follow written and oral instructions
  • Must have proven ability to react professionally in emergency situations
  • Availability to work a non-traditional schedule that includes holidays, evenings, and weekends
  • Must have quality interpersonal, written, and verbal communications skills
  • Must have ability to document client activity verbally and in writing
  • Experience with Microsoft Office
  • Ability to enter information into a computerized database
  • Strong organizational skills and ability to multi-task
  • Ability to oversee random drug testing

Working Conditions

The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works primarily inside but works outside at prescribed times. Works closely with the Social Service Department Leadership Team and Case Managers. Interacts with a diverse public. May be subjected to interruptions throughout the day. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit, stand, walk, talk, see, and hear. Must have finger dexterity and/or feeling. The vision requirement includes close and distant vision.