Environmental Customer Service Specialist

  • US Ecology
  • Livonia, MI, USA
  • Oct 11, 2022
Full time Customer Service

Job Description

About You
The person we are looking for thrives in a professional and fast paced environment. You are a service-oriented self-starter who has experience working in customer service within the environmental field or has the desire to learn in a terrific department from knowledgeable colleagues.    

Position Snapshot

Customer Service Specialists at US Ecology assist and support our customers and internal teams by coordinating services. They also process orders, prepare correspondence and fulfill customer needs. Our CSRs are counted on to coordinate the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone and email messages. 

Day in the Life

After booting up your computer and grabbing your favorite morning beverage you can expect to:

  • Assist Account Executives and Technical Service Specialists on pricing, scheduling and transportation issues.

  • Assist Facility Customer Service Specialists with day-to-day issues, tasks and potential job training.

  • May solicit the use of 3rd party services for customers by working with Waste Approvals, Operations and Material Handlers.

  • Research and resolve customer concerns and questions.

  • Interface with customers and operations to make sure job and projects are completed as requested.

  • Communicate with customers by phone, email or in person regarding profiles

  • Prepare and transmit reports and waste shipment summaries.

  • Assist and provide support to sales representatives and their customers.

  • Maintain customer profiles and contract filing system.

  • Write correspondence related to conversations with customers.

  • Coordinate completion of profile forms, contract forms, quotes and new account set-up.

  • Work with management and Accounting on invoicing and payment status.

  • Manage additional projects and assignments as requested by the Customer Service Manager.

  • Prepare shipping documents in accordance with DOT regulations.

What you need to apply

  • Bachelor of Science or related field; or equivalent combination of education and experience. 

  • Ability to coordinate and manage multiple projects simultaneously.

  • Ability to work within a team environment.

  • Ability to pass pre-employment background checks and drug screening

  • Proper email & phone etiquette are essential

  • Skill using MS Office Suite and general computer-based programs are highly preferred.

  • Facility and Operation based experience preferred.  

  • Knowledge of TSCA, RCRA, DOT, HAZMAT, and OSHA regulations preferred.

For your hard work

  • Tuition reimbursement after six months

  • Opportunity for professional growth

  • Employer paid certifications and training

  • 100% employer paid medical for you

  • Paid Time Off

  • Recognition Programs

  • Find out more at www.usecology.com