Collection Coordinator

About You

You have exceptional communication skills that instantly make customers and colleagues feel at ease. You can always be counted on to remain professional and polite under pressure. You enjoy collaborating with other departments to solve problems, and you are a naturally helpful and resourceful person. You don’t mind spending time on the phone, and you pay special attention to small details that can often go overlooked. Your teammates rely on you to stay organized and remain on-task throughout the day.

Day in the Life
After grabbing your favorite morning beverage and booting up your computer, you can expect to:

• Review your customer list of contacts for the day
• Reach out to customers to review and collect payments
• Schedule payments with customers
• Record notes in our internal system
• Collaborate with other departments to address any customer issues (i.e. Customer Service, Sales, etc.)
• Provide customer status updates to management team
• Interact with collection agencies as needed
• Apply cash as needed hourly, daily, or weekly that has been deposited in the Lockbox through our D-365 interface program or other accounting system. This would be checks, ACH’s, credit cards or other
• Process settlements on customer’s accounts to clean customer aging.
• Research unknown payments to post on customer’s account or post to non A/R General Ledger
• Track payments for Auditors.

What you need to apply

• Associate’s degree with an emphasis in Accounting or Finance preferred
• Three to four years of commercial collection experience 
• Two years plus on applying / posting cash
• Ability to pass pre-employment background checks and drug screening
• Moderate experience with MS Office Suite

For your hard work

• Tuition reimbursement after six months
• Opportunity for professional growth
• Employer paid certifications and training
• Several medical plan options including a 100% employer paid option
• Paid Time Off
• Cash Recognition Programs
• Find out more at www.usecology.com