Call Center Agent

$16.00 - $18.00 hourly
  • Express Employment Professionals
  • Livonia, MI, USA
  • Jul 25, 2022
Full time Customer Service

Job Description

Express Employment Professionals is seeking positive Call Center Agent to handle customer inquiries, orders, and confidential information via telephone and email for one of our clients in the Farmington/Livonia area.

This is a full time and long-term position in a traditional office setting with a set schedule.

Benefits include:

· Weekly pay

· Rapidly growing company; plenty of room for growth

· Dental, Vision, and Medical insurance

· Direct Hire available after evaluation period

· Set schedule; Monday – Friday, at either an 8-5 or 9-5:30.

Call Center Agent Duties:

· Receiving orders via phone/email

· Handling confidential and sensitive personal information

· Tracking and following up with clients’ accounts, ensuring all accounts are up to date

· Data entry and processing payments over the phone

· Handling all customer inquiries with a positive attitude

· Other basic office duties

Requirements:

· High attention to detail

· Positive communication skills

· Proficient in computer skills

· Call center, or high call volume experience

· Document processing or data entry

· Ability to work overtime during busy season