Medical Receptionist

  • IHA
  • Livonia, MI, USA
  • Oct 11, 2022
Full time Health Care

Job Description

Benefits include; Medical, Dental, Vision, Tuition Reimbursement, 403b Retirement Savings, PTO, Free Scrubs


Serves as a first point of contact for external customers in the office and on the phone, as well as a liaison between external customers and medical staff. Greets, instructs and assists customers in obtaining needed services within the office and IHA. Obtains and communicates necessary patient and office visit information to billing staff and facilitates efficient patient flow through the office and appropriate billing for services.


  1. Greets all individuals arriving at the office courteously and ensures that their needs are met.
  2. Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient's arrival.
  3. Accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system.
  4. Retrieves and files EMR/paper charts and miscellaneous reports.
  5. Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.
  6. Schedules and confirms appointments based on office protocols.
  7. May oversee that daily payment and charge posting balancing is completed and correct.
  8. May support overdue report management and patient outreach.
  9. Supports other offices, attends meetings and training as assigned.
  10. Performs other duties as assigned.


EDUCATION: High School Diploma or GED; course work in insurance/billing, medical practice education or seminars are all preferred.


MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.