Customer Service Representative I

$11.00 - $13.00 hourly
  • Detroit Public Library
  • Detroit, MI, USA
  • Oct 11, 2022
Part time Entry Level

Job Description

  • Sorting and shelving books.
  • Receives and processes new materials such as books, DVDs, video games, audiobooks, magazines, and newspapers; repairs DVD cases; maintains damaged or missing library materials; conducts interlibrary loan searches and retrieves all loan request forms from Library departments; makes minor repairs to worn and damaged books; discards library materials and assists with preparations for book sales.
  • Operates office equipment including copiers, laminating machines, printers, and faxes; laminates forms and books; may assist in scheduling computer classes; and provides general information, department locations and current library events information.
  • Provides support to the assigned Library supervisor on matters as directed.
  • Performs other duties as assigned or required.
  • Greets customers, answers and routes phone calls to appropriate locations.
  • Assists in processing and cataloging books, magazines, newspapers, audio and video materials; and maintains computer usage tallies in the DPL computer system.
  • May process, sort, and deliver incoming and outgoing mail and cleans and sanitizes computers.
  • Assists with special programs; contact references and schedules to customers wanting to attend the program; compiles program packets.