Reservations Manager

  • Traveling Teams
  • 30200 Telegraph Road, Bingham Farms, MI, USA
  • Oct 11, 2022
Full time Customer Service Hospitality-Hotel Travel

Job Description

Attention all Operations Directors, Room Directors, Front Desk Managers, Front Office Managers, Front Desk Supervisors, Event Managers, and Convention Managers!! We need YOU for a thrilling opportunity with TRAVELING TEAMS®!!

 

Who is TRAVELING TEAMS®?

 

Over 20 years ago TRAVELING TEAMS® was founded on the simple concept of service. We decided from the beginning that we would only serve youth sports and now TRAVELING TEAMS® is the leading youth sports housing provider with every major brand in over 425 markets throughout North America.

 

What is this job?

 

The Reservations Manager is responsible for oversight of the Reservations Department during their scheduled shift; including call center operations, special and last minute requests, and service recovery. The Reservations Manager is tasked with assuring effective and efficient service to our guests, measured through key metrics. Primarily, the Reservations Manager will spend their time coaching, assisting, and directing the Reservations staff during their shift.

 

This is a fast-paced environment where productivity and exceptional service are highly valued. This position requires exceptional customer service, leadership acumen, and a teamwork mentality. The Reservations Manager will actively assist guests on a daily basis, providing exceptional service, problem solving and leading by example for the Reservations team. This position requires an open and flexible schedule, including occasional evenings and weekends.

 

Successful Reservations Manager Qualifications: 

 

  • 3+ years of hotel management experience.
  • Gusto to motive a team while prioritizing and delegating initiatives in accordance with agreed timelines.
  • Adaptability in a fast-paced environment where productivity and exceptional service are highly valued.
  • Incredible verbal and written communication skills.

 

Education:

Bachelor’s degree in related field required.