TEAM LEAD / CASHIER/ CREW MEMBER

Live by a servant leadership philosophy to always serve others first.
 Understand, and comply with:
 All Company policies, procedures, and operating standards.
 All federal/state/local laws and ordinances.
 Maintain energy and enthusiasm throughout the shift.
 Live by our Mission Statement and Core Values.
 Provide every Guest with a raveable experience.
 Always have a “do whatever it takes” personality.
 Smile and greet all Guests you encounter.
 Hold doors open for Guests.
 Engage Guests in conversation throughout their experience (when appropriate).
 Accommodate and meet special needs of Guests (senior citizens, large groups, etc.).
 Utilize genuine salesmanship techniques during Guest interactions.
 Possess an extensive knowledge of all food and beverage selections, including a deep
understanding of the appropriate questions to ask when a Guest orders a particular food
or beverage item.
 Suggestively sell additional products available to Guests.
 Record accurate orders using order slips.
 Ring accurate orders using the POS.
 Handle product properly according to safe food handling procedures at all times.
 Follow proper hand washing methods.
 Keep food out of the Danger Zone.
 Adhere to Critical Temperatures for items.
 Assist with receiving, rotating, labeling, and storing product according to FIFO.
 Avoid cross-contamination.
 Adhere to standards of handling and holding food products.
 Utilize all tools properly.
 Use knives properly; wear a cut glove when appropriate.
 Handle and use scales properly.
 Use appropriate colored cutting boards and measuring tools.
 Calibrate and use a thermometer.
 Read and follow all recipes.
 Accurately record waste.
 Maintain a clean and organized section, service line, and dining room.