• Michigan Schools and Government Credit Union
  • Warren, MI, USA
  • May 13, 2022
Part time Banking Customer Service Entry Level

Job Description

Overview of Responsibilities: Delivers the desired member experience by providing high quality service and completing teller transactions accurately including using effective listening to identify member needs and cross selling products and services in order to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and branch team goals.

Essential Duties and Responsibilities:

  • Exceeds member service expectations and builds trusting relationships with members, showing a sincere interest in the member and their financial success.
  • Follows MSGCU’s service standards to complete teller transactions with focus and understanding in order to ensure accurate processing and to balance teller drawer and checks at end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.
  • Understands and follows MSGCU policies, procedures, and guidelines. Adheres to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures.
  • Generates member referrals by using a consultative approach and asking high impact questions to identify and meet member needs, both perceived and unperceived. Listens for member cues and uses in depth knowledge of our products and services in order to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.
  • Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
  • Maintains familiarity with competitor fees and products and has a general understanding of the current financial environment.
  • Actively engages with the branch team to ensure members are served efficiently and promptly.

Essential Knowledge, Skills, and Abilities:

  • Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives in support of our mission and values.
  • Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy and responsibility for outcomes.
  • Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
  • Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
  • Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.
  • Demonstrated skills to perform sales related activities.
  • Average reasoning, mathematical, and language ability.
  • Above average motor coordination, manual dexterity, and finger dexterity.
  • Demonstrated proficiency with technology and software and ability to operate standard office equipment.

Essential Preparation and Experience:

  • High school diploma or GED; and
  • 6 months of experience as a teller in a financial institution or as retail sales representative/cashier.

Working Conditions:

  • Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
  • Occasionally required to travel throughout MSGCU’s service area in order to support other branches as business needs require.
  • Exposed to potentially hazardous condition, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.
  • This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds. This work involves standing most of the time with brief periods of walking or sitting and may occasionally require lifting and/or moving up to 10 pounds.