Network Systems Engineer

  • Michigan Schools and Government Credit Union
  • Clinton Township, MI, USA
  • Oct 11, 2022
Full time Information Technology

Job Description

Overview of Responsibilities:  Ensures the stability, security, and reliability of MSGCU’s servers and storage for members, team members, and other stakeholders by designing, planning, implementing, testing, measuring, and otherwise managing related hardware, software, interfaces, implementations, and projects.

Essential Duties & Responsibilities:

  • Ensures stability and reliability of MSGCU’s storage area networks (SANs), local area networks (LANs) including virtual network components, virtual servers (VMWare), as well as voice and data services, collectively “MSGCU’s networks,” through performance and security monitoring and proactive hardware, firmware, and software updates, etc.
  • Ensures effective and secure integration of MSGCU’s networks with third-party interfaces, cloud-based software as a service (SaaS), etc. by designing, planning, configuring, and implementing secure interfaces, hardware, and software.
  • Ensures optimal uptime for members, team members, and other stakeholders by systematically measuring; proactively testing; reporting against service level agreements (SLAs); analyzing the nature and patterns of issues requiring troubleshooting; and developing immediate and longer-term resolutions for servers, physical and virtual, MSGCU’s networks, third-party systems, and other related hardware and software.
  • Maintains an appropriately high level of network security by ensuring execution of existing information security related policies and practices including participation in security audits and examination reviews.
  • Uses data management tracking and trending tools to ensure the present and future information technology needs of MSGCU are met.
  • Ensures the effectiveness of MSGCU’s business continuity (BC) and disaster recovery (DR) plans by researching, planning, designing, implementing, reporting, metrics, and fully testing the technology, interfaces, processes, and procedures in order to best position MSGCU for a highly responsive recovery.
  • Serves as project lead, subject matter expert (SME), or project team member, as appropriate, for design engineering, implementations, migrations, testing, upgrades, etc.
  • Documents processes, procedures, and system builds to incorporate into a central knowledge base.

Essential Knowledge, Skills, and Abilities:

  • Member Focus: Uses active listening skills to gain insight and understanding into the needs of stakeholders and members in order to troubleshoot and develop secure member-focused technology solutions.
  • Tech Savvy: Readily learns and adopts new technologies. Understands emerging technical skills, knowledge, or capabilities and how they could be adapted to benefit MSGCU.
  • Manages Complexity: Proven ability to understand, manage, and administer complex systems including system design, planning, configuration, and implementation. Asks the right questions to analyze situations, uncover root causes, and solve problems. Highly solutions-oriented, with strong attention to detail, reasoning, and mathematical skills.
  • Action Oriented: Willingly takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Exhibits confidence under pressure and bounces back from setbacks.
  • Plans and Aligns: Plans work appropriately prior to taking action and effectively prioritizes work to meet commitments. Develops appropriate contingency plans.
  • Optimizes Work Processes: Identifies the most effective and efficient technology processes to achieve objectives, with a focus on continuous improvement and cost efficiency.
  • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
  • Communicates Effectively: Communicates effectively with technical and non-technical audiences, effectively explaining feasible courses of action and providing actionable feedback to keep projects moving forward.
  • Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
  • Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels and applies lessons learned from hardships and mistakes.

Essential Preparation and Experience:

  • Bachelor’s degree in Computer Information Systems, Business Administration or related field or the equivalent combination of education and relevant work experience; and
  • 4 years of related experience including:
    • Configuring and supporting VMWare virtual server environments, SANs, telephony and telecom systems, Cisco switches and routers, and system backup and recovery solutions.
    • Supporting a Microsoft environment including Windows servers, Microsoft Exchange, Active Directory, and Group Policy is a plus.
    • Working with security systems and implementation procedures inclusive of protocols and practices in the use of data integrity, protection, and vulnerabilities in highly regulated settings, such as insurance, finance, healthcare, etc. is a plus.

Working Conditions:

  • Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
  • Occasionally required to travel throughout MSGCU's service area as business needs require.
  • Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
  • This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 30 pounds.
  • Normal working hours will be MSGCU’s standard branch and administrative office hours of operation, however, occasional after-hours maintenance and flexibility to be on call before/after normal work hours, including weekends and holidays, is required.