Emergency Call Taker

  • Medstar
  • Clinton Twp, MI, USA
  • Oct 11, 2022
Full time, Part time Customer Service General Business Health Care Telecommunications

Job Description



Have you ever wondered how you can take your passion for helping others and convert it into an action plan toward starting a new profession? If so, here’s a great opportunity to join a fast-growing organization that is changing the EMS industry. Medstar is Michigan’s most respected EMS and mobile health organization and is currently experiencing growth unparalleled by any other EMS service in Michigan.

We are seeking qualified, experienced call takers to join our growing team of first responders. If you are ambitious, motivated, positive, and energetic, we want you to join us as we redesign our Communication Center. At Medstar, we take pride in our core values:

·        Quality of Service

·        Compassion

·        Teamwork

·        Integrity

If these are values that you share with us, we encourage you to submit your application for the call taker position we currently seek to fill. Here are the details:


Previous EMS/Police/Fire or other call center experience is preferred.

Experienced in using CAD, ZOLL, NETVIEWER system software is preferred.

EMD certification preferred. If not currently certified, you will be required to obtain certification within first year or employment. Cost reimbursement upon successful completion of course.

High School diploma required. Bachelor’s degree preferred.

Must possess strong communication skills, both verbally and written.

Must possess strong typing skills.

Must have the ability to work and multi-task in a stressful environment.

Must exhibit strong leadership skills and be willing to lead the team during emergent situations.

Must be willing to act in the capacity of a call taker trainer as required.

Must exhibit strong problem solving and critical thinking skills.


Answers all emergent and non-emergent phone calls in strict adherence to Medstar Communication Center policies and procedures.

Establishes a clear understanding of and upholds a strict adherence to all Medstar Communication Center policies and procedures. 

Properly enters required data from all calls into the computer according to Medstar guidelines.

Communicates professionally, empathetically and efficiently during all calls.

Facilitates proper communication chains throughout the Medstar organization.

Maintains a professional attitude and appearance in accordance with Medstar policies

Exceeds expectations while providing the highest level of customer service to our patients, contracted facilities and partner hospitals.

Responsible for working as a constructive team member within the Center, as well as being able to work independently when required.

Medstar Ambulance Michigan is an EEO employer - M/F/Vets/Disabled