Job Description
The Position
We are looking for a dedicated Network Technician who will be responsible for analyzing, testing, isolating and repairing high-level network and customer issues as well as provisioning new services. This may include any or all issues related to facilities, routing and translations, voice and/or data, TDM and/or VoIP products and services and the associated CPE equipment.
What You’ll Do
- Monitor core network elements, network performance, and facilities for service issues
- Configure, set-up and test CPE, including but not limited to Cisco and Adtran routers, EoC/EoT Ethernet switches, Cisco-managed switches, and SIP endpoints
- Perform thorough troubleshooting and triage of network-related issues using step-by-step processes
- Perform remote troubleshooting while maintaining a positive and professional manner at all times in high-stress situations
- Take repair calls and provide status to customers on a regular basis
- Maintain workload through a queue detailing each ticket with notes of steps taken, test results and fix action. Repair tickets and orders are measured on a weekly basis.
- Act as first level of escalation for repairs and orders for NOC Tech I
- Complete scheduled preventative maintenance checks on core network elements and environmental systems
- Provide 24x7 on-call support as needed, including the ability to work a flexible, off-hours schedule for planned/unplanned issues
- Make recommendations for process and procedure improvement
- Create and maintain methods of procedure
What You’ll Bring
- Bachelor’s degree in CIS, MIS, related field or applicable work experience
- CCNA, CCNP, or other Cisco certification preferred
- 2+ years of voice and data troubleshooting, and Cisco R&S experience, VoIP experience preferred
- Wiring knowledge of copper and fiber facilities including T1 and POTS, RJ-11/45 jacks, punch-down blocks, and other wiring and fiber optic components
- Intermediate understanding of telephony, IP, LAN/WAN technology concepts
- Knowledge of PPP, Frame Relay, ISDN, MPLS, and SIP
- Intermediate understanding of TCP/IP and the OSI model and Unix/Linus
- Critical thinking and decision making – using logic and reason to identify appropriate alternative solutions to problems
- Systems analysis – determining how a system should work and how changes in conditions affect outcomes
- Complex problem-solving – identifying complex problems to develop and evaluate options and implement solutions
- Strong customer orientation
Clear Rate Communications is an innovative, high-growth telecommunications company that provides nationwide voice, data, and internet solutions to residential and business customers.
Founded in Michigan over 20 years ago, Clear Rate (CR) is a trusted, innovative technology company providing 25,000 loyal business and residential customers across the country the latest telecommunications solutions designed around their needs, including fiber internet, hosted voice, cloud and managed IT solutions. CR is well positioned to grow and expand with recent investment from Linx partners and a newly hired leadership team made up of experts from across the telecommunications industry.
CR continues to invest millions of dollars in our state-of-the art 100 Gbps fiber network and provide more and more Michigan based businesses the fastest, most reliable technology in the industry. With 24/7 local, live support, CR customers know they can always reach us.