The Customer Care Team Lead position supports Customer Care Representatives and assists the Customer Care Manager through daily management of representatives through motivating, developing, analyses and implementation of staffing, training, and scheduling.
Clear Rate Communications is an innovative, high-growth telecommunications company that provides nationwide voice, data, and internet solutions to residential and business customers.
Founded in Michigan over 20 years ago, Clear Rate (CR) is a trusted, innovative technology company providing 25,000 loyal business and residential customers across the country the latest telecommunications solutions designed around their needs, including fiber internet, hosted voice, cloud and managed IT solutions. CR is well positioned to grow and expand with recent investment from Linx partners and a newly hired leadership team made up of experts from across the telecommunications industry.
CR continues to invest millions of dollars in our state-of-the art 100 Gbps fiber network and provide more and more Michigan based businesses the fastest, most reliable technology in the industry. With 24/7 local, live support, CR customers know they can always reach us.