IT Help Desk Technician

  • Commercial Contracting Corporation
  • May 27, 2022
Full time Information Technology

Job Description

Commercial Contracting Corporation, a Michigan-based construction company, has an opening for an IT Support Helpdesk Specialist. We are seeking out a candidate who is energetic, projects a positive and professional image, has a strong sense of urgency.

Position Highlights – Level 1 Helpdesk Technician:

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

  • General computer maintenance (Virus/Spyware removal, HD/Memory upgrades, software upgrades);
  • Call center support - Receiving, processing, and prioritize support calls from users regarding the computer, software, and internet connections;
  • Computer hardware setup and support;
  • Firewall/Router support and maintenance;
  • Participate in IT-related projects such as software/hardware deployments;
  • Maintain departmental documentation on PCs, work orders, software, inventory, and other paperwork required;
  • Stay current with relevant technology that could be beneficial;
  • Ability to install software, deploy and upgrade operating systems, clone disks, upgrade various drivers, and troubleshoot network components;
  • Assist with the installation, configuration, upgrade, support, and administration of existing Windows Server network environment: servers, PCs, laptops, drives, printers, and other peripherals, network equipment (wireless access points, switches, firewalls, DVR), and other environmental resources;
  • Travel to job site locations throughout Michigan providing technical support.

 

ESSENTIAL SKILLS AND QUALIFICATIONS:

  • H.S. diploma with a minimum of 2 years additional technical training/certification or experience. A+ Preferred;
  • Must have a valid driver’s license and meet CCC’s driver eligibility criteria;
  • Must have experience troubleshooting and correcting PC hardware and software issues;
  • General understanding of computers, both hardware & software, and a strong understanding of Microsoft operating systems (Windows 10) and Microsoft Office (2016 – Microsoft 365);
  • Strong understanding of IOS devices and Android phone support;
  • Ability to troubleshoot problems involving, but not limited to hardware, software, and internet connections;
  • Ability to troubleshoot common networking problems and has knowledge of networking (TCP/IP, DNS, DHCP, etc) for LANs and WANs;
  • Ability to manipulate user accounts in Active Directory;
  • Strong analytical & problem-solving skills with the ability to research problems and see them through to completion;
  • Works well under pressure and has the ability to multitask;
  • Exceptional oral and written communication skills;
  • Detail-oriented, with demonstrated ability to organize, maintain documentation, and complete multiple or repetitive tasks;
  • Flexibility in taking on new work assignments and responsibilities.

EXPERIENCE IN ANY OF THE FOLLOWING IS A PLUS:

  • Training Others
  • Network Design and/or Implementation
  • Firewalls and Routers
  • Geek Squad or Similar
  • Job Type: Full-time

Experience:

  • IT Support: 1 year (Preferred)
  • A+ or Network + Certification (Preferred)
  • Previous customer service experience