Crowd Manager - Event Security

$13.00 - $15.00 hourly
  • Ilitch Sports & Entertainment
  • Pine Knob Music Theatre, 33 Bob Seger Drive, Clarkston, MI, USA
  • Jun 17, 2022
Part time Security Guard

Job Description

Job Summary:

The Crowd Manager is responsible for maintaining security and safety at venues and to ensure policy and procedures are followed to provide a safe and enjoyable environment for colleagues and guests attending events.


Key Responsibilities:

  • Ensure security and safety of colleagues and guests
  • Ensure security and safety of the venue
  • Manage the movement of activities and guests
  • Perform security screening through the use of Walk Through Metal Detectors (WTMD), handheld wands and bag checks
  • Monitor, patrol and respond to emergency situations inside/outside venues
  • Interact with guests attending events, provide information and direction in a positive and friendly manner
  • Provide effective communication both verbal and written where appropriate
  • Identify, diagnose and resolve safety concerns;
  • Effectively generate safety awareness and enforce security best practices

Minimum Knowledge, Skills and Abilities:

  • High school diploma or general education degree (GED)
  • Possess a high level of integrity and ethical standards
  • Excellent customer service skills
  • Flexible schedule; must be able to work most event dates and times
  • Ability to work well under pressures and maintain a positive and professional attitude
  • Ability to sit, stand, navigate stairs, and/or walk for extended periods of time
  • Ability to conduct screening including physical searches and use of a hand held wand
  • Must have the physical stamina to function in a dynamic, demanding work environment
  • Effective communication skills and the ability to write an effective incident report

Working Conditions:

  • Exposure to high noise levels
  • Exposure to strobe lights
  • Varying weather conditions, from extreme heat to freezing temperature
  • Ability to lift up to 20 lbs.
  • Job Type: Part-time