Direct Support Professional and Clinical Workforce Members

  • Hope Network
  • In identified Residential Facilities
  • Jul 21, 2022
Full time Nonprofit-Social Services

Job Description

The Direct Support Professional (DSP)  supports the provision of intervention techniques and support to the person served by Hope Network in a clinical program, transitional and/or long term residential setting, day program or vocational setting.  The DSP will provide the appropriate intervention, level of support and/or supervision to support the goals of the person served, ensure their optimal health and safety and assist them to become integrated into his/her community and/or the least restrictive environment.  Support and/or assistance may be required in the areas of mobility, activities of daily living, communication, cognition, health management, social networking, vocational, leisure time management and community integration that is consistent with the mission, vision and values of Hope Network.

Responsibilities Included:

1.     Regular and predictable attendance is an essential requirement of this position.

2.     Demonstrates professional behavior that is consistent with Hope Network’s culture, mission, values, policies and procedures.  (review and sign acknowledgment form in Employee Handbook - 3.1 Behavioral Expectations and Commitments and 3.2 Customer Service Expectations - Hope Network Employee Handbook)

3.     Demonstrates an awareness of and responds to signs of abuse, neglect or exploitation and follows procedures to protect a consumer from such harm.  Possesses knowledge of and can successfully implement Hope Network Safety Plans and Procedures to ensure the safety of the person served at all times, including emergency situations.  This may include providing direct supervision to the person served or tracking their whereabouts depending on their assessed level of independence.

4.     Knowledgeable of and successfully implements a Person Centered Approach/Individualized Service Plan for each person served.

5.     Recognizes communication as a core function of support and uses person first language and effective communication skills to establish a collaborative therapeutic relationship with the person served and professional relationships with their social support network and any external stakeholders. 

6.     Promotes the health and wellness of each person served in the areas of physical, spiritual, emotional, and social well-being, including, but not limited to: nutrition, medication administration, basic first aid/emergency response, leisure time management, access to recreation activities of interest, meeting spiritual needs and social relationships.

If required by home/program, must be able to pass Medication Administration Training, demonstrate accurate medication administration and perform this duty with minimal errors, in accordance with the Hope Network policy expectations.

7.     Understands the formal and informal assessment practices in order to respond to the acute and/or chronic medical, behavioral, leisure and/or care needs, desires and interests of the person served, as prescribed and according to training protocols. 

(i.e. Diabetes management through the provision of a prescribed diet, administering insulin and responding appropriately to a high or low blood sugar level).  Assists with information gathering related to the person’s served outcome measures and reports any medical, behavioral, social or cognitive concerns to the appropriate team member.

8.     References the care plan of the person served and/or collaborates with their treatment team to match specific physical/cognitive and/or behavioral supports and interventions to the unique ADL needs of the person served (i.e. hygiene, toileting, feeding, mobility, money management, use of adaptive equipment, etc.) 

9.     Demonstrates knowledge of and skill in the implementation of specialized plans and techniques as indicated by the need of the person served or directed by a medical, behavioral or clinical team member. 

10.  Knowledgeable of crisis prevention, intervention and resolution techniques and is able to demonstrate and match techniques to particular circumstances (i.e.  SAMA, Mandt, CPI, de-escalation techniques, etc.)

11.  Documents routine and any unexpected/unusual incidents, related to the care of the person served, by following the procedures/requirements as directed by the appropriate Hope Network Service Line (i.e. daily communication logs, Health Care Assessment Form, Health Care Consultation Form,  Accuflo, Medication Administration Record (MAR), required eCare documentation, outcome data sheets, incident reports, resident fund ledgers, behavioral tracking sheets, consumer/client payroll, etc.).  Must possess writing skills that enable the communication of detailed information, critical incidents, physician/clinical instructions, participation of the person served and responses to clinical interventions.

12.  If applicable to service line, is knowledgeable of and able to complete the required billing of services through eCare that may be incurred through prescribed supervision and/or transportation provided.

13.  Able to assist the person served in identifying and accessing any formal and/or informal activities of interest that are available in their home, day program or in his or her community (recreation, social, spiritual, academic, vocational, etc).  This may include escorting the person served to their community activity of choice and providing coaching/cues for optimal functioning.

14.  Demonstrates an understanding of the diverse challenges facing the person served (e.g., human rights, legal, administrative and financial) and acts as an informal advocate, if necessary.  Supports the person served in leading a self-determining life by providing opportunities to build self-esteem and confidence, make informed decisions and advocate on his or her own behalf, if able.

15.  Recognizes, respects, and values the role of family and social relationships as being an essential component of the quality of life and community living success for the person served.  Assists the person served to build on his/her strengths in social relationships with family, fellow residents, fellow day program participants, co-workers and/or community members.

If directed, will communicate the details from any visits between the person served and external supports, both positive and problematic, to the Social Worker, Case Manager or identified team member.

16.  Performs tasks necessary to the efficient operation of the facility, as assigned.  This includes, but is not limited to: maintaining the cleanliness of the home/program, laundry, meal preparation, consumer room cleaning, ice/snow removal, and managing the assigned work areas and reporting facility repair needs.

17.  If applicable, demonstrates knowledge about the educational and career related concerns of the person served and is able to assist in identifying the resources and support necessary to assist the person served to reach his or her personal goals.

18.  If applicable, maintain a safe work environment and teach appropriate use of equipment to the person served that is required for their job.  Meeting MIOSHA Safety Standards, MSDS requirements are required as outlined by established Hope Network Safety Policies.

19.  Actively participates in staff meetings, trainings, new staff orientation and team building when requested.

20.  May be required to transport and/or escort the person served to community medical, therapy, vocational or recreation appointments/activities and is expected to report any vehicle issues/concerns.

21.  Other duties, as assigned.

Community Care Manager 

Responsible for the coordination of care, assists with service transitions, support and linkage to external services, e.g., housing, employment, veteran’s services, etc.

Responsibilities Include:

  1. Regular and predictable attendance is an essential requirement of this position.
  2. Support and encourages the population served to reach their full potential
  3.  Coordinate and ensure consumer involvement in the Person Centered Planning Process (PCP), self-determination, recovery and relapse prevention. Facilitate the implementation of Individual Plan of Service

4.     Facilitate the coordination of consumer intakes, discharges, and transfers to and from other facilities programs, agencies

5.      Support the engagement of meaningful activities by coordinating and monitoring service activities such as a job, school, volunteerism, family caretaking, for persons-served

6.     Maintain consumer records-meeting all appropriate standards according to company policies ad all regulatory bodies

7.     Meet with assigned consumers face-to-face as deemed medically necessary in the Individual Plan of Service

8.     Communicate with all services providers in Treatment Plan; coordinate to avoid duplications; monitor to ensure services are being delivered according to expected frequency and intensity

9.     Facilitate hospitalizations as needed and monitor progress by attending hospital medical/team meetings and coordinating with hospital social worker

10.  Promote a recovery centered environment and provide referral to appropriate community resources

11.  Other duties as assigned

Clinical Therapist

The Clinical Therapist provides direct clinical services in an outpatient setting working with individuals, families, and groups to address and treat mental health disorders and to promote optimal functioning. The Therapist is trained in, and uses, a variety of therapeutic techniques to deal with a wide range of mental health concerns including, but not limited to: depression, addiction, suicidal impulses, stress management, problems with self-esteem, issues associated with aging, family, parenting, marital or other relationship problems. The Therapist has a high degree of personal integrity, generates positive energy, and makes a difference every day. Some duties described herein may not be performed by every therapist.

 Responsibilities Include:

1.     Perform comprehensive psychosocial assessments to determine needs and required level and frequency of medically necessary psychological services, as diagnosed.


2.     Develop treatment plans, using person-centered processes by assisting persons-served in setting goals linked to addressing identified needs. Make certain 100% of consumer goals address situational stressors, family relations, interpersonal relationships, mental health issues, life span issues, psychiatric illnesses, addictions, domestic violence, or other trauma.


3.     Review treatment plans no less than every 90 days.


4.     Provide individual, family and/or group therapy using therapy interventions such as: active listening, consistent eye contact, unconditional positive regard, and empathic responses.


5.     Identify emergency crisis. Make immediate clinical assessments and respond according to accepted crisis intervention methods and techniques; coordinate other services, as needed. 


6.     Conduct ongoing assessments of persons-served and evaluate effectiveness of Treatment Plan goals and interventions.


7.     Complete Transition/Discharge plans within 14 days of event.


8.     Perform transition planning and follow-up contact with persons served.


9.     Participate in building community relations and social networks that provide support, friendship, love and hope.ongoing peer review of clinical documentation.


10.  Facilitate, for persons-served, access to community resources and social support networks.


11.  Provide supreme customer service, always being courteous, responsive, professional, and helpful to the organization’s internal and external customers. 


12.  Know the contract requirements for your program/service.


13.  Consistently achieve caseload targets and productivity benchmarks.


14.  Achieve minimally 100% on all quality audits.


15.  Document all encounters and contacts made on behalf of persons-served.


16.  Embrace the concepts of recovery  and expects all personnel to follow the principles of recovery. 


17.  Maintain comprehensive charting for persons-served.


18.  Ensure 100% of routine/customary daily, monthly, quarterly and annual internal data reports are submitted on time.


19.  Adhere to high level of health and safety practices in physical facilities and in corporate vehicles.


20.  Make certain that 100% of your training requirements are renewed prior to expiration date, as specified by job.


21.  Work toward personal and professional goals and objectives. Attend job related in-services and trainings when offered and actively seek to further develop competencies.


22.  Attend and actively participate in team workforce member meetings.


23.  Perform miscellaneous job related duties as assigned by supervisor.


24.  Regular and predictable attendance is an essential requirement of this position.