Customer Service Specialist

  • Trotec Laser
  • Aug 22, 2022
Full time Customer Service

Job Description

Trotec is on the search for and energetic, customer focused, self-starter that is passionate about providing first-class customer experiences! Trotec offers a fast paced, friendly, team-oriented work environment with competitive pay and an excellent benefits package including health, dental, vision, 401k, paid holidays, and vacation. Qualified candidates can interview and start immediately.

Customer Service Representative Overview:

•    New customer setup

•    Customer master data maintenance

•    Order processing

•    Coordinates customer orders and shipments 

•    Researches and resolves customer questions, requests, and problems promptly and courteously.

•    Keeps customer informed of order status

•    Ensure data quality

•    Answer phones 

Requirements:

•    Customer Focused

•    Detail Oriented

•    Organized

•    SAP Experience is a plus

•    Salesforce Experience is a plus

•    Proficient in Microsoft Office Suite 

•    Strong written and verbal communication skills

•    Well organized self-starter.

•    Ability to multi-task.

Reports to: Customer Service Supervisor

Position Type: Full-Time

Qualifications: Must have a minimum of 3 years relevant experience.