Call Center Customer Service Representative

$15.00 hourly
  • Infinity Delivers
  • 30800 Telegraph Road, Bingham Farms, MI, USA
  • Nov 30, 2022
Full time Customer Service

Job Description

Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.

Why Work for Infinity?

  • We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
  • Retirement 401(k) + match after 6-months of employment. 100% vested immediately
  • Partnered with best-in-class Blue Cross Blue Shield Health Benefits; eligible for full time employees
  • Professional development and career pathing opportunities available – we promote from within
  • Our award-winning training program starts day 1 and will be there to support you as you grow
  • We have a strong 10X culture that we certify all team members on

Infinity has partnered with a leading home warranty provider and is seeking highly motivated and driven individuals to join this growing program. Candidates who have a background in B2C sales and are driven by providing an excellent customer experience can step into this role and make an immediate impact.

Ideal Qualifications:

  • 1 year of contact center experience preferred
  • 2 years or more of sales experience preferred
  • Ability to maintain broad knowledge of client products and services
  • Comfortability in using multiple technology systems, effectively
  • Think quick and rebuttal objections
  • Passion for delivering exceptional customer experiences, by executing with energy and excellence
  • Ability to project a positive and professional attitude towards all customers
  • Ability to adapt and work in a fast-paced team environment

Responsibilities:

  • Responsible for outbound calls using a provided lead list in office
  • Identify coverages, eligible coverages and upsell the customer to additional products
  • Accurately disclose terms and conditions to ensure customer comprehension
  • Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities
  • Utilize strong communication skills, including clear enunciation
  • Willingness to accept constructive feedback and make necessary improvement
  • Meet and exceed all program KPIs
  • Reliable attendance

www.infinitydelivers.com