Registered Nurse - Office Triage

$25 yearly
  • IHA
  • 4940 W Clark Rd suite 100, Ypsilanti, MI, USA
  • Sep 01, 2022
Full time, Part time Health Care

Job Description

This role is located within a Primary Care Office.

Benefits include; Medical, Dental, Vision, Tuition Reimbursement, 403b Retirement Savings, PTO, free scrubs (if applicable) 

Benefits start on First Day!


Provides professional nursing care for patients following established standards and practices, which can include triage (telephone and walk-in visits), and care needs that transpire between office visits. Demonstrates professional clinical leadership and oversight within the scope of the RN role.


The following job functions may not be the responsibility of all RN’s. Some RN’s will be assigned work that has more focused responsibilities (example: prior authorizations or indirect work supporting a provider inbox.)

  1. Responsible for efficiently triaging patient needs via telephone and during visits according to IHA's Policies and Protocols.
  2. Documents clinical findings in a clear and concise manner according to IHA Policy.
  3. Utilizes critical thinking skills within the scope of licensure to appropriately assess patient needs and involves providers as appropriate.
  4. Enters orders (medication, laboratory, radiology, referrals) according to provider direction and as per state, local and professional guidelines.
  5. Follows clinical and nursing protocols as applicable.
  6. Schedules patient appointments as applicable.
  7. Encourages patient portal usage and supports where needed. 
  8. Provides scope-appropriate nursing education during all patient interactions.
  9. Consults with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health and Nutrition) and external case managers as appropriate to effectively ensure quality patient care.
  10. Supports physician and advanced practice providers with indirect work according to protocol. This includes and is not limited to test results/orders management.
  11. Assesses patients for gaps in care for preventative and disease management needs.
  12. Ensures patient medication list is accurate, completes medication reconciliation and processes refill requests per protocol.
  13. Works with the entire care team to co-manage indirect patient work according to Standard Work Instructions.
  14. Collaborates with insurance, DME, home care and all other care partners to ensure patient needs are met.
  15. Reviews patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process.
  16. Assists patients with resources for any social influences of health needs.
  17. Participates in process improvement projects within the office/department.
  18. Serves as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope.
  19. May perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.
  20. Supports other offices, attends required meetings and training, and participates in committees as requested.
  21. Attends weekly patient care meetings and attends daily huddles as applicable.
  22. Assumes additional duties as required.


EDUCATION:  Graduate of an accredited Registered Nurse program.

CREDENTIALS/LICENSURE:  Valid, unrestricted RN license in the State of Michigan. Valid CPR certification.

MINIMUM EXPERIENCE:  1-2 years of clinical experience in a medical or physician office preferred. Previous nursing experience not required.


  1. Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
  2. Must have basic knowledge and understanding as to the relevance of patient vital statistics to the patients’ health history.
  3. Proficient/knowledgeable in medical terminology.
  4. Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.
  5. Excellent communication skills in both written and verbal forms, including proper phone etiquette.
  6. Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.
  7. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
  8. Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.