Patient Appointment Scheduler

$15.00 - $16.00 hourly
  • Silver Pine Medical Group
  • 43455 Schoenherr Rd suite 16, Sterling Heights, MI 48313, USA
  • Nov 30, 2022
Full time Telecommunications

Job Description

Answers the incoming calls and routes them to the appropriate resource. Schedule and confirm appointments for multiple physicians and locations.


  • Scheduling and verifying patient appointment, location and time
  • Obtaining and entering accurate patient information into the appropriate system
  • Taking messages, screening and forwarding calls
  • Confirming same-day (as needed), next day and two (2) days ahead appointments
  • Identify opportunities to optimize patient care such as converting Sports Physicals to Well Visits
  • Checking insurance carriers to ensure practice participation in plan
  • Entering new insurance information, as needed
  • Updating / correcting spelling of names, birth dates, etc. to ensure data integrity
  • Mailing New Patient, CPE and PAP forms
  • Completing FAX Press sessions
  • Duties to increase and diversify as experience is gained


  • Ability to communicate effectively on the telephone and in writing
  • Knowledge of practice policies and procedures
  • Ability to work independently and as a team member
  • Able to demonstrate accuracy and efficiency
  • Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages.
  • Strong computer skills and interpretation of EMR systems a plus


  • High School diploma or equivalent required
  • Basic knowledge of medical terminology
  • Telephone experience a plus
  • Knowledge of and/or experience in a private medical office setting preferred

Job Type: Full-time

Salary: $15.00 - $16.00 per hour


  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift


  • High school or equivalent (Preferred)


  • Customer service: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Work Location: One location