Customer Service - Onsite

$17.00 - $20.00 hourly
  • RAMPF Group, Inc.
  • 49037 Wixom Tech Drive, Wixom, MI, USA
  • Oct 24, 2022
Full time Admin-Clerical Customer Service Entry Level

Job Description

Position: Customer Service

Department: Customer Service 

Location: Wixom, MI

FLSA: Nonexempt


Position Overview

This position is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and services as well as communicating effectively with team members within the customer service, outside sales, purchasing, and warehouse departments.


Primary Functions and Responsibilities

  • Respond to customers on prices and delivery times
  • Process customer orders from acknowledgement though invoicing
  • Maintain a clean and safe work area
  • Maintain accurate inventory, monthly spot counting, audit outbound orders
  • Submit ASN’s and provide shipment tracking information to customers
  • Collaborate with warehouse and plant to ensure customer orders ship on time
  • Support all areas of customer service as needed
  • Performs other duties as assigned


Knowledge, Skills and Abilities

  • 3-5 years of experience
  • Self-assured and confident
  • Good mathematical and analytical skills
  • Maintains positive attitude under pressure
  • Flexible and organized
  • Computer skills (MS Office/SAP)
  • Communicates effectively


Minimum Qualifications

  • Must have excellent verbal and written communication skills
  • Understand shipping methods
  • Innovative with ideas to improve productivity


Work Environment & Physical Requirements

  • Office environment
  • Capable of lifting up to 30 pounds