Computer Technician II

$19.49 - $24.95 hourly
  • Hamtramck Publis Schools
  • Hamtramck Public Schools, MI, USA
  • Oct 24, 2022
Full time Education Information Technology Other Technical/Technician Other Career Field

Job Description

COMPUTER TECHNICIAN II
Hamtramck Public Schools

Qualifications and responsibilities of this position may be found on the attached sheet.

All applicants must complete an online application. The online application can be accessed
from the Hamtramck Public Schools website at https://hamtramckschools.com or Wayne
RESA website at https://smart.resa.net


Application Deadline: Until Filled

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of Hamtramck Public Schools that no person shall on the basis of sex, race, color, religion, age, national origin or disability be excluded from participation in, be denied the benefits of, or be subjected to discrimination, in employment in any of its programs or activities. Inquiries related to nondiscrimination should be related to the Title IX Coordinators; Director of Human Resources,
Hamtramck Public Schools 3201 Roosevelt, Hamtramck MI 48212 Phone 313-892-5170 or Director of Student Services, (same address) 313-892-2037. Nondiscrimination inquiries related to disability should be directed to Section 504 Coordinator, Director of Student Services, (same address and phone number).

Nabil Nagi
Superintendent of Schools
/cln


Hamtramck Public Schools
Computer Technician II
REPORTS TO: Technology Director

Required Qualifications:

  • Minimum 3 years of experience in technology as technical support, technician, operator, or
    programmer.
  • Experience in administering and supporting student information system and/or a comparable business information system.
  • High School Diploma and industry work experience in networking and/or Microsoft product sets (e.g., iPads, Macintosh, Windows 10, Chromebooks, and Google Applications).
  • Demonstrated knowledge of current technological and/or educational practices, including system-wide network(s), email system(s), storage, anti-virus policies and implementation, recover system(s), backup operations, and applications for both administrative and pedagogical purposes.
  • Ability and proven past work ethics in working long hours.
  • A strong proven commitment to customer satisfaction, customer service driven.
  • Will require physical strength in lifting, bending, walking over uneven surfaces, and carrying heavy
    objects up to 75lbs.
  • Ability to travel within district, from building to building, to provide on-site work as needed is required to ensure technology needs of students, staff, and families is met.

PREFERRED QUALIFICATIONS:

  • Associate degree or higher in related fields and industry certifications in networking and/or Microsoft, Apple, and Google product sets (e.g., Windows 7, Windows 10, and Chrome, MAC OS, and IOS or knowledge of the latest development.
  • Experience with HTML, CSS, and content management systems.
  • Demonstrated ability and implementation of new initiatives and existing projects.
  • Demonstrated experience and success in assisting users in a help desk environment.
  • Experience in troubleshooting, repair and maintenance of computers and peripherals in both hardware and software.
  • Experience and understanding of LAN, WAN and networking concepts, specifically Active Directory, Windows, and Chromebook environments.
  • Ability to work well with all educational constituencies: students, teachers, staff, administrators, and families.
  • Demonstrated desire for continuous self-learning, constant improvement, research, and training.
  • Excellent record keeping, management/organizational skills.
  • Experience and knowledge of web-based applications, such as service request, accounting, payroll, student and personnel databases.
  • Demonstrated knowledge and experience of system integration: voice, video and data.
    RESPONSIBILITIES:
  • Primary contact for technical support in assigned locations and provide on-site work is required.
  • Primary contact for technical support for student information system inquiries.
  • Respond to service requests by resolving problems, increasing customer satisfaction, and decreasing response time. Requires on-site work throughout the district.
  • Troubleshoot District hardware and software, maintain log and follow-up. Troubleshoot, repair and if needed contact appropriate vendors to arrange for necessary repair, parts and technical support and/or direction for district-wide technology requests.
  • Perform general maintenance and upgrade of district technology equipment.
  • Set-up and breakdown technology equipment for meetings held throughout the district.
  • Assist in the installation and inventory of district technology equipment.
  • Assist in the installation, configuration and inventory of district software and hardware.
  • Assist in maintaining the district technology plan in compliance with the Michigan Department of Education guidelines.
  • Assist in the maintenance of network and email accounts.
  • Assist in the standards for the purchase of district-wide software and hardware.
  • Set up network, configure and install the software on computers for centralized copiers.
  • Maintain the Active Directory which includes creating and changing user/computer accounts, etc. as changes occur.
  • Update, troubleshoot and repair VoIP as needed.
  • Troubleshoot problems with switches, ports, servers, UPSs, etc.
  • Maintain, monitor and repair wireless communication.
  • Troubleshoot and track fiber lines that are not transmitting and contact the appropriate service company for repair when necessary.
  • Transport equipment and supplies for the purpose of providing materials needed at buildings and/or bringing back equipment for repair and/or storage.
  • Maintain confidentiality regarding information of a sensitive nature.
  • Acts as a liaison between department and employees, students, and families in the District.
  • Other duties as assigned by the Director of Technology.

The above listing of job responsibilities is intended to describe the essential job functions, the general
supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change duties at any time.

SALARY: Technology Technician Classification, AFSCME, Local #257 Contract Technician two.

OTHER: This description is intended to describe the essential job functions, the general supplemental
functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

Upon recommendation for employment, Section 1230g, as amended, of the Revised School Code requires all school employees to be electronically finger printed for the purpose of undergoing a criminal history background check. The fingerprinting is conducted by a third party and is at the expense of the applicant.