Property Manager / Front Desk (Year-Round)

Deep in the woods of Northern Michigan, artistic disciplines merge and unbreakable bonds form. Surrounded by a unique creative energy formed by dedicated young artists and expert faculty and staff, you’ll find passion and purpose that will stay with you long after you turn off your office lights.

Position Summary: The Property Manager is responsible for all aspects of Interlochen’s year long housing, including lease execution, property inspections and tenant issues. This person will work in collaboration with HR for new hires, Maintenance for repairs and Payroll for rental payments. When not operating in the Property Manager capacity, this position serves as assigned staff for the front desk of Stone Hotel

Essential Duties:

• Partners with Human Resources to assign new employees rental units, provide appropriate housing information to new occupant and conduct new tenant procedures.

• Coordinates semi-annual property inspections by notifying occupants of inspection, conducting inspection and executing appropriate procedures when the rental unit is in unsatisfactory condition.

• Evaluates all tenant work order requests and submits work orders for maintenance requests that violate covenant of fitness and habitability.

• Stays abreast of Michigan tenant law and provides recommendations for policy, procedure or document updates as needed. Reviews lease agreement, community rules and housing policy on an annual basis to ensure compliance with applicable Michigan laws and ICA employee housing philosophies.

• Manages all required communication to rental occupants.

• Partners with Maintenance and EVS on tenant move out - including final walkthrough for deposit refund and when property will be able to be occupied by new occupant.

• Completes audits to ensure compliance with Michigan law and ICA policy. Proactively communicates concerns to the Head of Human Resources.

• Serves as Stone Hotel Front Desk during assigned shifts by:

  • Greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay

  • Checking in guests making and modifying reservations hotel operator and concierge duties

  • Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy

  • Handle check-ins and check-outs in a friendly efficient and courteous manner

  • Maintain proper operation of the telephone for guest requests

  • As needed support guest items such as luggage, messages, packages, amenities or other items requested by guests or team members

  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel

• Cross train to support Assistant General Manager and General Manager responsibilities as needed.

• Seeks the best use of materials, equipment, and staff to maximize efficiency and effectiveness.

• Complies with ICA policies/procedures and acts as a good steward of ICA finances.

• Respects the culture, diversity, and rights of all students, their families and the community.

• Prioritizes duties in a manner consistent with organizational objectives and growth.

• Performs other duties as assigned

Required Experience:

Education: Bachelor’s degree preferred but will consider an Associate’s degree with applicable experience.

Experience: 1+ year of people and project management experience required. Hotel/hospitality/rental experience preferred

Equipment Familiarity: Mac computers, Google Suite

Certifications, Licenses or Special Training:

• Must meet and maintain background screening requirements as detailed in policy 12.HR.01 Pre-Employment and Employee Background Checks.

Knowledge, Skills, and Abilities:

• Knowledge of Michigan Rental Laws

• Ability to plan workload appropriately - must be able to fluctuate between both hotel and employee housing with hotel needs during busy times taking priority

• Attention to detail coupled with the ability to interpret data and create action plans to address trends

• Ability to maintain confidentiality and instill confidence with key stakeholders

• Ability to follow and execute specific verbal and written instructions

• Ability to communicate effectively, both verbally and in writing

• Advanced verbal and written communications skills; ability to edit, write, and utilize critical reasoning skills to ensure communicates meet legal requirements and deadlines

• Ability to promote and maintain positive interaction with all internal and external stakeholders

• Demonstrate respect for cultural, ethnic, spiritual, and linguistic diversity and values including differences in personal goals, lifestyle choices and varying family backgrounds and histories.

• Ability to work long hours, nights, weekends, and holidays as dictated by the needs of the business.

Physical Demands:

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight (up to 35lbs); to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard;and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

Reasonable Accommodation Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Regular, acceptable attendance for work (excluding excused absences and periods of leave) is an essential function of the job and must be maintained to be successful. Reasonable accommodations that do not cause undue hardship may be made to help enable qualified individuals with disabilities to perform essential functions. Employees who wish to request an accommodation or assistance are responsible for notifying the Organization of their request and engaging in interactive communication with Interlochen to determine available options.

Work Environment:

The work primarily takes place in a hotel setting with constant interactions with students, faculty/staff, and high-level stakeholders.

Safeguarding our students, guests, and employees is a valued mission within Interlochen Center for the Arts. As a condition of employment, Interlochen Center for the Arts requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. Prior to beginning employment, all employees must be fully vaccinated against COVID-19 and all new hires will be required to submit proof of vaccination prior to their start date.

For a complete job description and to apply, go to Interlochen.org/careers. 

Application Materials:

• Cover Letter
• Resume

This position includes a complete Benefits package: 

Health, dental and vision insurance

Employer paid and voluntary life insurance

Employer paid short and long-term disability

Employee development & tuition reimbursement programs

Sick Time and Paid Time Off

Ten company paid holidays

Employee discounts to Interlochen events and performances

Childcare: Interlochen is proud to provide priority placement at Pitter Patter Preschool & Childcare located in the Interlochen Community Center, near our campus, for employees' dependents. In addition, Interlochen employees may be eligible for the MI Tri-Share Program. This program shares the cost of childcare between the state of Michigan, Interlochen Center for the Arts, and the employee (The employee will only pay 1/3 of the total cost, if eligible). Income guidelines and more information about MI Tri-Share can be found at https://www.michigan.gov/mwc/initiatives/mi-tri-share-child-care.