Job Description
Do you enjoy being the first customer contact and excel at customer service?
Are you patient and efficient while complete tasks with attention to detail?
If so, we need to talk to you! Pella Windows & Doors, a growing company, is now looking for a Brand Ambassador in our Auburn Hills, MI showroom. We need a confident, outgoing Brand Ambassador who is self-disciplined and thrives on a challenge. This is a full-time position, working Monday-Friday 8-4:30pm and Saturdays 10-2pm.
We provide:
- Competitive hourly rate
- Full Benefits package including Medical, Dental, and 401K Profit Sharing Program
- Positive, supportive, and team environment
Position Overview:
The Brand Ambassador will serve as the first point of contact for the Pella showroom customer. They will be responsible for understanding customer’s needs and wants and presenting respective solutions. This person will be responsible for presenting a compelling case for customers to choose Pella. They will be responsible for entering and updating customer information in the Pella ACE/CRM system, providing a project quotation or cost detail and/or scheduling in-home appointments. This position will be an ambassador, guiding customers through a first-hand experience of our brand, products and digital tools.
Responsibilities/Accountabilities includes the following, but not limited to:
- Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying. Sets proper customer expectations regarding the Retail Replacement process.
- Has a working knowledge of all integrated systems/process understanding and practices self-development via online courses and monitor MyPella for product updates. Keep an updated awareness of competitive products.
- Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, Service, Project Coordinators, Outside Sales Representatives and Management.
- Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage. Responsible for taking the appropriate action and contacting those required to resolve showroom concerns. (i.e.; product repair, electrical issues, plumbing needs, etc.)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CONDITION OF EMPLOYMENT:
Pella Corporation is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Pella participates in E- Verify. Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
EQUAL EMPLOYMENT OPPORTUNITY:
Pella Corporation provides a working environment free of discrimination and harassment. Pella Corporation treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.
