Administrative Coordinator

Summary

we are looking to add the best of the best to be part of our family and help us with our rapid growth.

We Have earned the trust of our clients for more than 70 years in providing a wide range of insurance and financial products and services.

Our comprehensive training program is ranked as the best training program in the industry.

About Casey Group Inc.

We are unique in what we do and how we do it. We thrive on earning our client’s trust one client at a time. We are committed to delivering tailored insurance solutions to our clients, while providing a safe, positive, family-oriented environment to learn and grow. Everyone is part of our family.

Job Description

• Identify and assess customers’ needs to achieve satisfaction and retention from our Wixom office.
• Assist in marketing tasks to help in generating new clients, cultivate referrals, and identify cross-selling opportunities.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints.
• Provide appropriate solutions and alternatives follow up to ensure resolution Keep records of customer interactions.
• Process customer accounts and file documents.
• Create leads for the Agency.

Benefits

• 401(k) with employer match.
• Health, Dental and Life insurance
• Paid vacation, sick pay, and paid family leave
• Extensive hands-on ongoing training program.
• Opportunities for fast career growth.
• Compensation: Annual Base salary plus commissions, quarterly performance, and objective bonuses. Exceptional Income potential for the experienced and qualified individual.

Requirements

• Strong work ethic with positive attitude
• Proven experience as a client service representative
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Ability to adapt/respond to different types of tasks and manage time effectively.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• 2-year college degree.
• Property and Casualty Michigan license Certification is highly preferred.