Engineering Field Service

  • Anderson Process
  • May 23, 2024
Full time Engineering Installation-Maint-Repair Technical/Technician

Job Description

Summary:  The Field Service Engineer reporting to the General Manager, is directly responsible for interfacing with customers and handling all aspects of assigned projects.  

 

Essential Duties and Responsibilities:

  • Install and/or repair equipment, hardware and software at customer sites.
  • Interface with customers during all aspects of your assigned projects including but not limited to the design, manufacturing, buy-off, installation and plant support phases of projects.  This includes providing all customer required documentation and providing and maintaining project schedules. 
  • Train customers on how to use equipment and hardware.
  • Calibrate meters, adjust equipment for optimal performance 
  • Work with controls programmer to debug and tune
  • Take calls from customers to help troubleshoot equipment and determine their needs for site visits 
  • Troubleshoot existing equipment during service calls
  • Interact with customers to determine best solutions for problems that arise
  • Assist in the specification and procurement of purchased components for machine builds
  • Provide technical support to build personnel during the manufacturing of equipment.
  • Communicate daily with Production Manager to discuss progress and open issues.
  • Maintain an open issue list and explain steps being taken to resolve said issues.
  • Follow all safety procedures set by company and customers that you visit
  • Train and support B and C field service Engineers.
  • Other duties and responsibilities that management may deem necessary.

 

Education/Skills/Experience

Required:

  • Bachelor’s degree in Engineering or equivalent experience.
  • Excellent mechanical skills.
  • Strong mechanical aptitude 
  • Minimum of four years supervisory experience.
  • Familiarity with instrumentation and process control.
  • Strong written and verbal communication skills.
  • Strong computer skills (Microsoft Office).
  • Excellent problem-solving abilities.
  • Previous experience reading blueprints for installations, fab, lay out, and troubleshooting.
  • Ability to self-motivate.
  • Excellent customer care techniques.
  • Ability to work both alone and in a team environment.
  • Valid driver’s license and passport.
  • Strong troubleshooting skillset and experience.
  • Ability to execute reactionary travel arrangements efficiently.