Engineering Field Service

Summary:  The Field Service Engineer reporting to the General Manager, is directly responsible for interfacing with customers and handling all aspects of assigned projects.  

Essential Duties and Responsibilities:

• Install and/or repair equipment, hardware and software at customer sites.
• Interface with customers during all aspects of your assigned projects including but not limited to the design, manufacturing, buy-off, installation and plant support phases of projects.  This includes providing all customer required documentation and providing and maintaining project schedules. 
• Train customers on how to use equipment and hardware.
• Calibrate meters, adjust equipment for optimal performance 
• Work with controls programmer to debug and tune
• Take calls from customers to help troubleshoot equipment and determine their needs for site visits 
• Troubleshoot existing equipment during service calls
• Interact with customers to determine best solutions for problems that arise
• Assist in the specification and procurement of purchased components for machine builds
• Provide technical support to build personnel during the manufacturing of equipment.
• Communicate daily with Production Manager to discuss progress and open issues.
• Maintain an open issue list and explain steps being taken to resolve said issues.
• Follow all safety procedures set by company and customers that you visit
• Train and support B and C field service Engineers.
• Other duties and responsibilities that management may deem necessary.

Education/Skills/Experience

Required:

• Bachelor’s degree in Engineering or equivalent experience.
• Excellent mechanical skills.
• Strong mechanical aptitude 
• Minimum of four years supervisory experience.
• Familiarity with instrumentation and process control.
• Strong written and verbal communication skills.
• Strong computer skills (Microsoft Office).
• Excellent problem-solving abilities.
• Previous experience reading blueprints for installations, fab, lay out, and troubleshooting.
• Ability to self-motivate.
• Excellent customer care techniques.
• Ability to work both alone and in a team environment.
• Valid driver’s license and passport.
• Strong troubleshooting skillset and experience.
• Ability to execute reactionary travel arrangements efficiently.