The Customer Service Manager, reporting directly to the Director of Customer Service, is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations.
These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively.
This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company.
Essential Duties and Responsibilities:
We engineer, design and build automated systems to dispense hazardous and non-hazardous fluids in an assembly line setting in a myriad of industries. We have experience with pressure fill systems used to fill Gas, Diesel, DEF fluids, Windshield Wiper Fluid and Oils. In addition, we work with fluids such as Refrigerant and Brake Lines, which require pulling a vacuum and evacuating a line before the fill process. These projects often start with standard systems and then are engineered to order, accommodating variances in automation, size, scope and equipment type.