Customer Service Technician (Engines)

We are seeking an individual with a strong customer service background and hands-on technical expertise in engines.

Responsibilities:

• Ensure all dealership documentation is up to date.
• Travel to dealerships domestically as needed to assist with engine diagnostics.
• Possess knowledge of and ability to explain warranty claim processes, labor, parts, and shipping.
• Collaborate closely with OEMs and end users as required.
• Provide input on warranty processes and suggest improvements.
• Manage reporting and parts tracking.
• Understand service and parts documentation and effectively communicate with installation and service technicians.

Requirements:

• Diploma (Associates or Bachelor's preferred).
• Minimum of 2 years of experience with internal combustion engines (hobby or professional).
• Strong verbal and written communication skills.
• Ability to work independently and be a self-starter.
• Excellent time management skills.
• Proficiency in using MS Office suite, including Outlook.

Additionally:

• Must be willing and able to travel with short notice.
• Previous experience with watercraft as a technician and boater is preferred.