Licensed Medicare Sales Manager | Troy, MI

$65,000 - $75,000 yearly
  • L.A. Insurance
  • Troy, MI, USA
  • Mar 20, 2024
Full time Insurance

Job Description

L.A. Insurance is one of the largest independent insurance brokerages. We compare rates and coverage options from multiple insurers, giving our customers a complete picture of options, prices, and available coverage plans. 

We are understanding, helpful, patient, and personal. Our customers’ confidence and peace of mind always come first. We reward hard work, promote from within and offer excellent training and career development for our employees.

We offer competitive pay and generous benefits, including paid time off, paid holidays, health insurance options and retirement participation. 

The Medicare Sales Manager serves as a key strategic partner to expand L. A. Insurance’s product offerings into life, health and Medicare product offerings. The Medicare Sales Manager reports to and assists the Chief Operating Officer by being fully accountable for the training and development of a team of licensed Medicare agents by defining strategy, coaching and developing agents, and delivering results during special enrollment period and annual open enrollment. 

Key Responsibilities

· Accountable for the training and retention of a team of licensed Medicare agents, must be oriented and trained prior to the Annual enrollment period each year. 

· Monitoring low performers to ensure minimum performance expectations are met. 

· Develop a fully documented process guide for receiving inquiries, prospecting leads, writing, servicing and auditing policies. 

· Work with IT to create a Medicare Agent portal to record all policies written and track agent activity

· Works with Zone Managers and licensed P&C agents to create referral system to add Medicare products to clients’ existing coverage with L.A. brand. 

· Works with IT department to manage live leads database to track and manage high volume of incoming leads.

· Ensures all policies are written and entered correctly while handling underwriting questions and issues with carrier websites. 

· Point person for appointments with health insurance carriers 

· Manages scheduling, time off, and ensures coverage during Medicare sales operating hours. 

· Follows up with agents with reminders regarding any audits.

· Ensures quality of service provided by agents by checking e-mail correspondence, recorded phone calls, and auditing in-person service. 

· Answers all calls, texts, and emails from agents and corporate support in a timely manner. 

· Tracks and monitors agent attendance, coaches on absence and tardiness as needed. 

Supervisory Responsibilities

· Manages a team of licensed Medicare agents.

· A minimum of 5 years’ experience as a manager and licensed Medicare Agent in the state of Michigan.

· Valid driver’s license and auto insurance.

· Vast knowledge of the insurance industry.

· Effective at multi-tasking and prioritization.

· Meticulous attention to detail.

· Proven oral, written, telephone and presentation skills. Strong interpersonal skills.

· Ability to learn and retain product specific information and utilize to position the features and benefits to customers.

· Experience working in a high volume, high energy, fast-paced sales environment.

· Experience in prospecting, cultivating, and maintaining new and existing relationships with employees and customers alike.


· Active life and health lines license as a resident producer for the state of Michigan

· AHIP certification

· High School diploma or GED.

Physical Demands

· Sit for long periods of time.

· Repeat the same movements.

· Use of hands to handle, control, or feel objects, tools, or controls.

· See details of objects that are less than a few feet away.

· Understand the speech of another person.

· Speak clearly so listeners can understand.

This position requires a flexible work schedule, availability of overtime during surges in workload, strong organizational skill and coordination skills, ability to work independently, quick learner, team player, proactive, goal-oriented, excellent communication, strong writing and analytical skills, and advanced computer skills.


· Medical

· Dental

· Vision

· Short Term Disability

· Long Term Disability

· 401K w/ match


· Paid Holidays

Compensation: $65,000-$75,000 annually