Customer Service Representative

  • Paul Scott Plumbing
  • Troy, MI, USA
  • Mar 27, 2024
Full time Admin-Clerical

Job Description

We are seeking an organized, detail oriented, loyal assistant, with a friendly, upbeat and professional demeanor. Paul Scott Plumbing offers training and job security. We are a close knit group of team members that make up our family styled team environment.

This applicant should be able to provide high quality, accurate support work for general office, plumbing technicians and management. 


  • Perform general office data entry as needed.
  • Complete basic bookkeeping functions.
  • Experience with Marketing functions a plus.
  • Experience with Service Titan software application a plus.
  • Scheduling customer appointments
  • Monitor and respond to general company email inboxes.
  • Update company calendar and track important dates.
  • Miscellaneous duties relating to special projects.
  • Assist with planning company events or trade shows.


  • Minimum 1-2 years experience in a professional business office environment .
  • Minimum of 1-2 years phone work or customer service experience.
  • Some experience preferred in performing accounting functions.
  • Excellent attention to detail and must be highly accurate.
  • Excellent phone communication skills.
  • Strong Microsoft Office skills. Word and Excel in particular.
  • Excellent grammar and punctuation.
  • Ability to get along with a wide variety of people.
  • Strong ability to follow up and follow through with all assignments.
  • Strong organizational & prioritizing skills.
  • Ability to multi-task at a relatively fast pace.

We offer excellent benefits and compensation commensurate with experience.