$59,600 - $99,700 yearly
Emergent Holdings
Hybrid (Southfield, MI, USA)
SUMMARY:
The Senior Analyst is an analytical role responsible to coordinate the development and implementation of programs and strategies to improve service to our customers.
RESPONSIBILITIES/TASKS:
Develops and improves work flows and business processes within area(s) to improve customer service, decrease operational costs, and improve overall quality.
Identifies and/or analyzes business problems and devise procedures for solutions to the problems.
Effectively leads projects in order to produce desired results.
Responsible for corporate communication of project results.
Recommends and assists with implementing standard policies and procedures.
Assures that corporate compliance is communicated, implemented, and monitored on an ongoing basis.
Participates in systems testing, develops procedures/controls, and provides recommendations for the ongoing improvement of the updated process.
Assists personnel (both internal and external) by answering...