J2 IT Group

  • 6323 Haggerty Road, West Bloomfield Township, MI, USA

IT Technician Level 1


Required Application Materials

Cover Letter and Resume


We are seeking a highly motivated candidate with a well-rounded IT background to join our team in this front-line support position.  This employment opportunity involves working with and supporting our customers with things like:


  • New PC setup, servers, email, printers, malware and virus removal, networking, low voltage cabling and more!


We want to support you in developing existing and new skillsets. Whether you have some low voltage skills but want to become more fluent in technology or you have great Microsoft skills and want to learn more networking, we will provide you the support, experience and the environment to excel and succeed!


We are looking for a Rockstar and in an ideal world, the below would be awesome technical skills to have:


  • Knowledge in LAN, WAN and Wi-Fi technology
  • Knowledge in administration of Windows Server operating systems, including Windows Server 2008 - latest, and Microsoft Hyper V.
  • Knowledge in Microsoft Operating Systems installations
  • Knowledge in installation of network cabling and associated hardware
  • Ability to assess customer sites and conduct job surveys. Read and create diagrams as built, layouts, blueprints and scope of work documents
  • Provide end-user training
  • Walk user through problem solving process
  • Hardware knowledge (PC, Printer, Scanner, VOIP Phone, Mobile Devices – Mac experience a plus)
  • Software (Windows 7 & newer, Office Suite, Google Apps)


Nice to have:


  • 4-year degree or equivalent related technical experience
  • Knowledge in networking, DNS and Domain Services
  • Knowledge in Microsoft Exchange (all versions)
  • Knowledge in switches, routers, firewalls and VPN’s
  • Knowledge in file security and domain access control
  • Knowledge in Active Directory Administration
  • Knowledge in ability to diagnose difficult hardware and software problems
  • Possess working knowledge of BICSI, NSI, TIA, EIA cabling standards and the National Electric Code
  • Troubleshooting and installation of all types of structured cable related technologies including CAT5e, CAT6, Co-axial and fiber optic
  • Construction abilities including installing plywood backboards, using ladders, mounting cameras, wireless access points, experience with power tools


Top candidates will have the following attributes:


  • High level of character and integrity, who will represent the company in a professional manner at all times
  • Dependable, reliable and trustworthy
  • People oriented – enjoys interacting with people in an effort to problem solve
  • Autonomous/Independent – can work with little direction
  • Results oriented
  • Self-motivated
  • Personal Accountability
  • Good judgment for obtaining technical solutions for customer
  • High customer satisfaction goals
  • Ability to walk user through problem-solving process
  • Ability to respond to queries for technical assistance in person, via phone or electronically
  • Excellent oral and written communication skills
  • Team player


Other Skills and Abilities

Ability to multitask and prioritize work. Ability to work in a fast-paced environment. Strong time management and organizational skills. Ability to work under dynamic schedule constraints and consistently meet deliverable timelines. Ability to build morale, rally others to a common goal/objective, and motivate others to overcome challenging situations. Ability to clearly define goals/deliverables, set expectations, and communicate success/failure.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

We would expect that some work can be done remotely at home.  We have an office in West Bloomfield where we will provide a space to work.  Based on job duties, local travel will be required to our customer sites in and around Southeastern Michigan.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personal Protective Equipment may be required when working in designated areas. The noise level in the work environment can be moderate but normally is low.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, blueprints, product and component specifications, data sheets and procedure manuals. Ability to effectively communicate technical (design, analysis, certification, etc.) details via verbal or written mediums. Ability to contribute to technical discussions before groups of customers and/or employees.

Job type:  Full-time


Work Locations:  Work from home on occasion

  Multiple locations throughout SE Michigan

  Possibility of travel throughout United States


Benefits: Paid time off, mileage reimbursement, cell phone, certification test reimbursements


License: Valid driver’s license


Reliable vehicle


Previous work in IT is necessary

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Background Screening

We conduct background checks on all job candidates upon acceptance of a contingent offer and may use a third-party administrator to conduct background checks.