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Qualfon

Founded by Alfonso Gonzalez in Mexico City, Mexico in 1995, Qualfon is now headquartered in Highland Park, Michigan in the United States. Over the years, we've grown into a 13,500 person global business operating across states, countries, and time zones. By providing omni-channel customer experiences and business support, we empower Fortune 500 and multinational companies to build stronger customer relationships that drive meaningful growth and increased revenue.

OUR PURPOSE

Everything we do at Qualfon is rooted in a deep sense of meaning and purpose: to be the best and improve the lives of each person we encounter. And it goes beyond business, stretching into the remarkable communities where we live and work.

Qualfon is a consecrated company, guided first by the principle of love for God and our neighbors. Our mission is to provide personal, family, and social support for our employees, and we further that goal by delivering exceptional service to our clients and customers. We are driven by the devotion and faith of our founder, Alfonso Gonzalez, and his calling to improve the lives of everyone who works in his company. These principles are the bedrock of everything we do and have guided our leadership for more than 25 years.

In addition to supporting our employees, we also support our communities with social programs that give back. We apply the experience we’ve gained building culture and strategic processes in the business world and use them to create repeatable models of growth for our charitable programs. The financial support for those programs comes from Qualfon, which means the more our business thrives, the more our philanthropic efforts benefit. That creates a direct line from our internal culture – the way we support employees and help them grow – to the positive impact we have on the world around us.

Jan 27, 2026
Full time
Customer Service Representative (Banking Specialist)
$20.00 hourly
Qualfon Highland Park, MI, USA
Qualfon is hiring Customer Service Representative (Banking Specialist), you will serve as the primary point of contact for our client’s members, addressing a wide range of banking needs through multiple communication channels including phone, email, chat, and social media. This role requires a proactive approach, strong problem-solving skills, and the ability to navigate complex financial inquiries with professionalism and care. Hourly pay rate – $20/hr This position is located onsite at our Headquarters in Highland Park, MI. Our mission is to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities, and be the partner of choice for all our clients. We foster a culture built on collaboration, integrity, and an employee-first mindset. We believe in continuous improvement and provide opportunities for employees to develop their skills, advance their careers, and contribute meaningfully to our mission....