Job Description
The Patient Visit Specialist I - Oncology provides a high level of support and customer service for all patients and guests of the Cancer Center. Proactively coordinates the visit registration using all relevant systems and supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and/or follow-up and other guidance to ensure the patient has a positive experience with the process. Assures that patients who are unfamiliar with the Cancer Center are personally guided to their destination and provided a "warm hand-off" to the staff. Works directly with the providers to assure proper coordination of care for each patient. Acts as a point of contact person for providers and staff with any patient scheduling questions or concerns.
- Performs insurance verification and secures authorization required for any services provided in the Cancer Center. Interviews patients and gathers information to assure accurate and timely registration and insurance verification, collecting complete and accurate financial and consent data during intake and registration process.
- Utilizes multiple system applications simultaneously to complete the scheduling, order management, pre-registration and insurance verification processes.
- Verifies insurance coverage using Real Time Eligibility system tool for all scheduled services to facilitate accurate assignment of financial responsibility and claims submission.
- Manages administrator duties in one or more of the following systems: RTLS (Real-Time Location System), WebXchange, Momentum, and The IHA Call Center tool.
- Ensures that visit check-in is carried out efficiently to eliminate wait time when patients arrive onsite through evaluation of upcoming day schedules and contacting patients, as necessary.
ESSENTIAL QUALIFICATIONS:
EDUCATION: High School Diploma or GED. Course work in insurance/billing, medical practice education or seminars are all preferred.
CREDENTIALS/LICENSURE: None
MINIMUM EXPERIENCE: Two years of experience in a medical or physician office or comparable healthcare environment.
Established in 1994, IHA is one of the largest multi-specialty medical groups in Michigan delivering more than one million patient visits each year, practicing based on the guiding principle: our family caring for yours. Lead by physicians, IHA is committed to providing the best care with the best outcomes for every patient and an exceptional work experience for every provider and employee. Recognized as Metro Detroit’s Top Physician Group by Consumer Reports magazine, IHA offers patients from infancy through senior years, access to convenient, quality health care with extended office hours and urgent care services, online patient diagnosis, treatment and appointment access tools. IHA is based in Ann Arbor and employs more than 3,000 staff, including more than 1,000 providers consisting of physicians, nurse practitioners, physician assistants, care managers and midwives in more than 150 practice locations across Southeast Michigan. IHA is a wholly-owned subsidiary of Saint Joseph Mercy Health System and a member of Trinity Health.