Customer Service - Call Center Medical
- J&B Medical
- 50496 Pontiac Trail, Wixom, MI, USA
- Mar 25, 2026
Job Description
Location: Wixom, MI (Full Time)
Job Summary:
We are seeking dedicated Medical Supply Customer Service Representatives to join our team. In this role, you will work closely with patients, doctor's offices, and insurance companies to facilitate the setup of new accounts, resolve issues, obtain prior authorizations, manage prescription refills, and ensure the timely delivery of essential medical supplies to patients in need. If you are passionate about making a difference and enjoy helping others, we would love to have you on our team!
No Sales! No Up Selling!
40 hours week - Mon-Friday 8-5:00pm
Key Responsibilities
- Manage incoming and outgoing calls to assist patients and healthcare providers.
- Create new accounts and maintain accurate member records.
- Resolve issues related to account management and supply delivery.
- Obtain prior authorizations and process prescription refills.
- Collaborate with insurance companies to ensure coverage and compliance.
- Maintain HIPAA compliance and uphold ethical standards in all interactions.
- Utilize multiple computer applications to access and enter data efficiently.
Skills and Qualifications
- Strong communication and interpersonal skills.
- Ability to multi-task and manage time effectively.
- Proficient in using computer applications and data entry.
- Detail-oriented with strong problem-solving abilities.
- Knowledge of HIPAA regulations and medical supply processes is a plus.
- Previous experience in a healthcare or customer service role is preferred.
- 2+ years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion is a PLUS!
- Previous experience requiring clear and calm communication by phone.
- Previous experience requiring the ability to effectively use computer system and maintain good records.
- Must be computer literate. Skills testing required.
Required Education
- High school diploma or GED
Are you ready to make a change? APPLY NOW!!
Inclusive Employer
About J&B Medical
J&B Medical is a recognized market leader in health care focused on enhancing quality of life, improving clinical outcomes and reducing health care costs for consumers and businesses. Services include insurance-covered and emergency-medical supplies, retail at-home, veterinary products and medical technology solutions. J&B Medical is a nationally certified Women’s Business Enterprise. For more information, please visit us at JandBMedical.com.