Automotive Technical Examination Agent

Contractor Opportunity: Technical Examination Agent

Location: 100% onsite Detroit, MI / Auburn Hills

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: ETeams

Start Date: 4/27/2026

Duration:  12 Months with potential for extension

About the Role

We are seeking qualified contractors to fulfill the role of a Technical Examination Agent, who will play a critical role in supporting automotive dealerships by providing expert technical assistance and diagnostic guidance.

 This position is ideal for experienced automotive technicians and mechanics who are passionate about problem solving and delivering exceptional customer service.  

This opportunity is open to individuals located in Detroit, MI/Auburn Hills, MI and surrounding areas.   

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.  The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time. 

Contractors will be engaged and paid by a third-party payroll supplier, ETeams, which will serve as the employer of record for tax and compliance purposes. 

Key Responsibilities

Core Duties

• Agent's primary task is to answer Inbound Calls and Tickets for technical assistance, create Cases documenting the contact in Cherwell and provide diagnostic direction to the Dealer
• Technicians, respond to Cases, create Cases documenting the contact in Cherwell and provide diagnostic direction to the Dealer Technician until a resolution is achieved
• Submit resolution through defined service reporting processes if the resolution is not currently published
• Technical support to group members to Quality, Engineering, Technical Advisors as requested
• Communicate product issues to Quality, Engineering, Technical Advisors, as requested
• Provide information, data and direction using all tools available
• Utilize / research database for relevant product / repair information
• Obtain North America product information, updates from liaison representative or database
• Perform follow ups on existing Cases and close Cases once resolution is reached

Deliverables or Project Scope

• Provide prompt and effective technical assistance to the client’s North America dealerships
• Communicate product issues and resolutions to Quality, Engineering, and Technical Advisors
• Maintain high levels of customer satisfaction through efficient problem-solving and ticket management
• Support electrification and hybrid vehicle diagnostics as needed

Collaboration Tools or Platforms

• Microsoft Office (Excel, Word, Outlook, Teams)
• Dealer information software and diagnostic tools
• Internal databases for technical resources and product updates
• Ticketing systems for case management and resolution tracking

Qualifications

• High School Diploma or GED equivalent
• Minimum of 3 years automotive technician and mechanic experience (see Additional Info)

Preferred Qualifications

• Bachelor’s Degree or Higher; Automotive Studies or Technology
• Automotive Service Excellence Certifications (ASE) within the primary call taking area
• Cummins 6.0L Diesel Engine experience; 2-3 years

Additional Information / Requirements

• Knowledge of diagnostics and repair tools and Dealer information software
• Basic PC software knowledge including Windows and basic keyboarding skills
• A Bachelor’s Degree in Automotive Studies is an acceptable substitute
• Technology or equivalent from a nationally accredited university is acceptable substitute
• Shift Options Available:

How to Apply

Please register and submit your resume at  Avature Contractor Exchange.  Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by ETeams for next steps.

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer ETeams, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation Eteams expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 4/ 10 /2026.

ETeams offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance, and Rain App (Advance payment).  

Drug-Free Workspace 

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement 

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.