Dealer Communications Support Rep. (Remote Position) (French Language Required)

The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. 

 This opportunity is Remote and open to individuals located in the United States

Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.

The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 6:00 PM Eastern Time Monday - Friday 

Contractors will be engaged and paid by a third-party payroll supplier, eTeam, which will serve as the employer of record for tax and compliance purposes. 

Key Responsibilities

Core Duties

• Provide real-time support to dealership personnel via inbound phone calls and live chat channels 
• Accurately document and track all dealer interactions using CRM tools and internal systems.
• Research, resolve, or escalate dealer inquiries related to warranty claims, parts availability, order status, system access, or policy interpretation.
• Communicate clearly and professionally while adhering to company policies, quality standards, and SLAs.

Deliverables or Project Scope

• Timely and accurate resolution of dealer inquiries across multiple support channels.
• Complete and accurate case documentation within CRM and internal tracking systems.
• Effective escalation of complex issues to ensure minimal disruption to dealer operations.  

Collaboration Tools or Platforms

• Customer Relationship Management (CRM) systems for interaction tracking and reporting.
• Live chat and telephony platforms supporting inbound dealer communications.
• Microsoft Office Suite (Outlook, Word, Excel, Teams) for daily workflow and communication. 

Qualifications

• Fluent in the French Language, speak, read, write
• 1–2 years of customer service, call center, or automotive dealer support experience
• Strong written and verbal communication skills.
• Experience handling inbound phone calls in a customer-facing environment.
• Proficiency with CRM tools, live chat platforms, and Microsoft Office Suite.
• Flexibility to work a rotating schedule, including occasional weekends or holidays.
• High School Diploma or GED equivalent 

Preferred Qualifications

• 1–2 years of experience supporting dealership personnel or customers in the automotive industry.
• Associate or technical degree in a related field.
• Ability to multitask, prioritize workload, and remain composed in a fast-paced environment.
• Detail oriented with strong problem solving and interpersonal skills. 

Additional Information / Requirements

• Position requires regular attendance and adherence to scheduled work hours.
• Must be able to manage multiple systems simultaneously while maintaining accuracy and professionalism. 

Compensation Disclosure  

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer eTeam, and varies depending on factors such as location, role, skill set, and experience. 

As required by law, below you’ll find the reasonable range of compensation eTeam expects to pay for this role as set forth below.  

We anticipate this contractor role will be posted until 10/23/2026.   

eTeam offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance, and Rain App (Advance Payment).  

 Drug-Free Workplace 

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.  

Equal Employment Opportunity Statement  

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.