Dealer Labor Rate & Parts Markup Manager

Contractor Opportunity: Dealer Labor Rate & Parts Markup

Location: Onsite – Auburn Hills, MI

Engagement Type: Contractor via Third-Party Supplier 

Contracting Entity: Accenture 

Supplier of Record: eTeam 

Start Date: 11/9/2026

Duration: 12 Months with potential for extension 

About the Role 

We are seeking qualified contractors to fulfil the role of a Dealer Labor Rate & Parts Markup Manager, who will be responsible for the day-to-day management of automotive dealer labor rate and parts markup activities. This position oversees dealer submissions, ensures approved rates are accurately maintained within internal systems, coordinates market and dealer research, and partners with Legal and Warranty Operations to ensure processes align with applicable state requirements.

The Manager will serve as a primary operational point of contact for labor rate and parts markup activities, ensuring requests are processed accurately, consistently, and within applicable timelines

This opportunity is open to individuals located in the Auburn Hills, MI and surrounding areas. 

 The project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 7:00 AM to 7:00 PM Eastern Time.  

Contractors will be engaged and paid by a third-party payroll supplier, eTeam, which will serve as the employer of record for tax and compliance purposes.  

Key Responsibilities 

Core Duties 

• Manage the daily processing and review of dealer labor rate and parts markup requests.

• Review dealer submissions for completeness and adherence to established requirements.
• Coordinate additional documentation or information when dealer submissions require clarification.
• Support comparative dealer and market research where applicable.
• Track requests from initial submission through final disposition.
• Escalate unusual, high-risk, or complex submissions to appropriate leadership.

Deliverables or Project Scope 

• Accurate and timely processing of dealer labor rate and parts markup reimbursement requests.

• Maintenance of current and historical dealer reimbursement records within internal systems.
• Regular audit and data quality reviews ensuring integrity of labor rate and parts markup information.
• Recurring and ad hoc reporting packages for Warranty and Aftersales leadership.
• Documentation of operational procedures aligned with legal guidance and state warranty reimbursement statutes.
• Identification and implementation of process improvements that reduce manual effort, improve accuracy, and enhance overall operational efficiency.
• Effective escalation and resolution of high-risk, complex, or non-standard dealer submissions.  

Collaboration Tools or Platforms 

• Microsoft Excel for data analysis, reporting, trend identification, and reimbursement tracking.

• Internal warranty, dealer reimbursement, and aftersales management systems.

• Reporting and business intelligence tools used to support operational performance monitoring.

• Microsoft Teams and Outlook for cross-functional communication and stakeholder collaboration.

• Shared document repositories and knowledge management platforms for maintaining procedures, reference guides, and compliance documentation. 

Qualifications 

• Bachelor’s degree in Business, Automotive Technology, Supply Chain, Finance, Operations Management, or a related field; equivalent professional experience will also be considered.

• 5+ years of experience in automotive warranty, aftersales operations, dealer network management, claims administration, dealer reimbursement, or a related operational function.
• Demonstrated experience managing operational workflows, case processing, dealer requests, or customer-facing business processes.
• Strong analytical and problem-solving skills with advanced proficiency in Microsoft Excel and reporting or data-management tools.
• Experience interpreting policies, procedures, regulatory requirements, or business guidelines and translating them into operational processes.
• Strong written and verbal communication skills with the ability to present findings and recommendations to business stakeholders.
• Proven ability to manage multiple priorities, deadlines, and high-volume workloads while maintaining accuracy and attention to detail.
• Experience collaborating across cross-functional teams, including Warranty, Legal, Finance, Operations, and Dealer Network organizations. 

Preferred Qualifications 

• Experience working for an automotive OEM, supplier, captive finance company, or dealership network.

• Direct experience supporting dealer labor rate reimbursement, warranty labor rate reviews, parts markup reimbursement, or related dealer compensation programs.
• Knowledge of dealer labor rate increase processes, market-rate analysis, and comparative dealer benchmarking methodologies.
• Experience partnering with Legal, Compliance, Risk, or Regulatory teams to support state-specific operational requirements.
• Familiarity with automotive warranty systems, dealer management systems (DMS), claims administration platforms, and reimbursement tracking tools.
• Experience developing standard operating procedures (SOPs), process documentation, training materials, and job aids.
• Proven track record of identifying process improvements, automating manual activities, and enhancing data quality and reporting accuracy.
• Experience leading or mentoring teams responsible for operational case management, dealer support, or business process administration. 

Legal & State Statute Support

• Partner with Legal to obtain clarification regarding state-specific warranty reimbursement requirements.
• Maintain reference documentation regarding applicable state statutes and process requirements.
• Translate Legal guidance into operational procedures and job aids for the processing team.
• Escalate submissions where statutory requirements or interpretation require additional Legal review.

Team & Process Management

• Provide day-to-day guidance and oversight to resources supporting labor rate, parts markup, and dealer research activities.
• Monitor workload, aging, processing timelines, and open cases.
• Develop and maintain standard operating procedures and job aids.
• Identify opportunities to streamline workflows, improve data accuracy, and reduce manual processing.
• Coordinate with Warranty, Dealer Network, Legal, Finance, and other internal stakeholders as required. 

How to Apply 

Please register and submit your resume at  Avature Contractor Exchange.  Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by eTeam for next steps.  

Compliance Notes 

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.  

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.  

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States. 

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.  

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is: 

• In response to a formal complaint or charge, 

• In furtherance of an investigation, proceeding, hearing, or action, or 

• Consistent with Accenture’s legal duty to furnish information  
  

California residents or those planning to work from Los Angeles County should review additional notifications here. 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.