5 jobs found in Livonia

Summary/Objective The Service Advisor sells and schedules needed service work in the service department. Promote and attain dealership standards for superior workmanship.   Essential Functions Schedules service appointments; obtains customer and vehicle data prior to arrival when possible Greets customers promptly in a polite and friendly manner, conducts telephone transactions Writes up customers' vehicle problems accurately and clearly on the repair order Test drives the vehicle with customer as needed to confirm the problem Refers to service history, inspects vehicle, and recommends additional needed service Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications Provides a complete and accurate written cost estimate for labor and parts and establishes a "promised time" Obtains customer signature on repair order; provides customer with a copy Establishes customers' method...

Summary/Objective The Porter keeps designated department area and outside vehicle lots neat and orderly, moving cars in accordance with company and manufactures' policies and assisting with inventory paperwork among other duties.   Essential Functions Drives vehicles to and from showroom, exterior vehicle display areas, service department, parking garage or other storage areas to designated location as needed to maintain inventory and assist customers and other dealership employees in retrieval of vehicles Ensures all required documentation is placed in vehicles, including but not limited to window stickers, manuals, promotional materials Creates key tags for vehicles, organizes and maintains keys for new, used and loaner vehicles Delivers keys and other materials various departments on request Greets customers in a friendly and professional manner Performs general cleanup of vehicles including dusting, vacuuming, wiping and rinsing...

Summary/Objective The Receptionist serves as a front-line representative for the dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.   Essential Functions Answers multi-line phone system in accordance with company policies, using the company approved greeting in a friendly and professional manner Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance, and furnishing general information to internal and external callers Offers to take messages or send caller to voicemail according to caller preference and company policy when person caller is trying to reach is not available Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that...

Summary/Objective The Flat Rate Technician diagnoses and performs repairs on all vehicle components with efficiency, accuracy, and in accordance with dealership and manufacturer/factory standards. Essential Functions Performs vehicle inspections, troubleshooting, and testing to determine required or recommended repairs Accurately diagnose malfunctions and perform the necessary repairs for them including, but not limited to, repairing engine failures, repairing mechanical and electrical systems malfunctions, and replacing parts and components as required Examines assigned vehicle to determine if further safety or service work is required or recommended Verifies vehicle serviceability and ensures quality repairs the first time by conducting test drives and adjusting controls and systems as required Ensures that customer vehicles kept clean during repair process Contains costs by using warranty; evaluating service and parts options for repairs as...

Summary/Objective The Estimator is responsible for the accurate evaluation and appraisal of vehicle damage to determine cost of repair for insurance claim settlement. Essential Functions Examines damaged vehicle to determine extent of structural, body, mechanical, or interior damage. Estimates cost of labor and parts to repair or replace each damaged item Reviews repair cost estimates with Service Manager, Body Shop Manager or Body Shop Supervisor Reconciles disagreements in repair cost between the Estimator and supervisor and will escalate as needed Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors Evaluates practicality of repair as opposed to payment of vehicle market value before accident Determines salvage value on total vehicle loss Prepares insurance forms to indicate repair cost estimates and recommendations Estimates cost of repainting, converting to special purposes, or...