1 engineering jobs found

The Auto Mechanic Customer Service Representative provides technical repair support to dealership mechanics over the telephone. This role is ideal for a former automotive or truck mechanic who understands real-world diagnostics, repair procedures, shop workflow, and the urgency of getting vehicles back on the road.   The representative will answer calls from dealership service departments, listen to vehicle repair concerns, ask the right diagnostic questions, and provide step-by-step technical guidance to help mechanics troubleshoot and repair automotive or truck issues correctly and efficiently.   Key Responsibilities Provide telephone-based technical support to dealership mechanics and service technicians. Walk mechanics through diagnostic steps, repair procedures, and troubleshooting processes. Use mechanical experience to help identify likely causes of vehicle problems. Explain repair instructions clearly, professionally, and in a way...